Assertive Communication: An essential individual competency and team skill
- Course Code A-AC
- Duration 1 day
Course Delivery
Additional Payment Options
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GTC 1
GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details
Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
Request this course in a different delivery format.
Course Overview
Top
This workshop will help you to feel comfortable with saying "no", without feeling guilty and to speak up in a confident and effective manner. Learn to distinguish between the three basic positions: passive, assertive and aggressive
Course Schedule
TopTarget Audience
Top- Managers, supervisors, and project leaders
- Administrative assistants and office coordinators
- Anyone who would like to develop assertiveness skills
Course Objectives
TopAfter the workshop, you will be able to:
- Express what you want and assert your rights.
- Prevent misunderstandings and conflicts.
- Overcome self-defeating behaviours.
- Improve the quality of your interactions with others
Further Information
TopThe Benefits of Assertiveness
- How to boost your self-esteem
- Ways to improve the quality of your interactions with others
- Learn to speak up and be heard
- How to prevent messy interpersonal situations and conflicts
Improving You Assertiveness Skills
- Examine your present level of assertiveness
- Identify and evaluate the benefits and liabilities of assertive, aggressive and passive behaviours
- Discover “useful tricks” and methods to improve your assertiveness
- Select the best assertiveness approach depending upon the situation
Using Your Assertiveness Skills on the Job
- Acquire practical techniques to enable you to give and receive feedback
- Appropriate responses to criticism and how to manage your emotions
- Ways to set reasonable limits on your output
- Assertive strategies for particular situations
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- A-AC
- Assertive Communication: An essential individual competency and team skill
- Leadership & Business Skills
- A-AC | Assertive Communication: An essential individual competency and team skill | Training Course | Leadership & Business Skills.
- Leadership & Business Skills