Welcome to the Global Knowledge White Paper Library! Get the latest information on the hottest IT and business topics directly from our expert instructors and training partners. Be sure to check back often as new papers are added monthly!
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Business Training White Papers
Learn about a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers).
Learn the ITILŪ ABCs: accountability, boundaries, and consistency.
Learn about six major trends driving the increased importance of the Service Desk.
A survey of individuals who had earned intermediate and advanced ITILŪ certification specifically indicated the value of ITIL certifications to both organizations and individuals in the context of various tangible and intangible factors.
COBIT5, the eagerly awaited guidance from ISACA on IT Governance, is a comprehensive framework of globally accepted practices that will help enterprise leaders realize benefits from IT while optimizing risks and resources.
Learn what a gap analysis is, what it entails, and the methodology behind a gap analysis, as well as a phased approach to delivering a gap analysis.
This white paper describes ITIL at a high level and answers the question in a simple and straightforward manner.
This is a basic overview of service catalogs and some general guidelines for building effective service catalogs based on the real-world experiences of several organizations.
This white paper reviews five challenges often encountered by organizations adopting ITIL Best Practices.
This white paper presents a basic overview of key areas of ITIL Change Management, discusses the value of Change Management, and provides a sample of ROI and VOI returns that might be expected from effective Change Management.
This whitepaper presents the findings of a research project conducted by ITpreneurs to determine the value of advanced ITIL certification for IT professionals and the benefits gained by their organizations.
Follow the tips laid out in this white paper, and you can reduce the quantity and duration of service disruptions in your IT organization.