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Welcome to the Global Knowledge White Paper Library! Get the latest information on the hottest IT and business topics directly from our expert instructors and training partners. Be sure to check back often as new papers are added monthly!
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Business Training White Papers
Network Management: The Foundation for Troubleshooting
In many areas of computer networking, there is a substantial variance between theoretical concepts and applied practice; good troubleshooting must be preceded y proper network management.
Supplier Management: Five Simple Things Your Organization Can Do to Improve Supplier Performance
Find out what supplier management is, as well as what the Information Technology Infrastructure Library (ITILŪ) says about it.
The Value of ITILŪ Certification
A survey of individuals who had earned intermediate and advanced ITILŪ certification specifically indicated the value of ITIL certifications to both organizations and individuals in the context of various tangible and intangible factors.
Increasing IT Value and Reducing Risk: More for Less with COBIT5
COBIT5, the eagerly awaited guidance from ISACA on IT Governance, is a comprehensive framework of globally accepted practices that will help enterprise leaders realize benefits from IT while optimizing risks and resources.
Mind the Gap: What is an ITILŪ Gap Analysis?
Learn what a gap analysis is, what it entails, and the methodology behind a gap analysis, as well as a phased approach to delivering a gap analysis.
Why ITILŪ Is Important
This white paper describes ITIL at a high level and answers the question in a simple and straightforward manner.
General Guidelines for Building Effective Service Catalogs
This is a basic overview of service catalogs and some general guidelines for building effective service catalogs based on the real-world experiences of several organizations.
Five Challenges To ITIL Best Practices Adoption
This white paper reviews five challenges often encountered by organizations adopting ITIL Best Practices.
Understanding and Managing the Risk of Change
This white paper presents a basic overview of key areas of ITIL Change Management, discusses the value of Change Management, and provides a sample of ROI and VOI returns that might be expected from effective Change Management.
The Benefits of Investing in ITILŪ Advanced Certification
This whitepaper presents the findings of a research project conducted by ITpreneurs to determine the value of advanced ITIL certification for IT professionals and the benefits gained by their organizations.
Mastering Problem Management
Follow the tips laid out in this white paper, and you can reduce the quantity and duration of service disruptions in your IT organization.