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Welcome to the Global Knowledge White Paper Library! Get the latest information on the hottest IT and business topics directly from our expert instructors and training partners. Be sure to check back often as new papers are added monthly!
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IT Training White Papers
Cisco Unified Communications Manager Express
For smaller companies, the Cisco Communications Manager Express, or CUCME, can enable business-class telephony with lower operational costs.
Fundamentals of SCSI and iSCSI
SCSI, which is present in all personal computers and has been a standard for file storage and retrieval for many years, defines an initiator/target client/server relationship which includes addresses, commands, and specified operations.
Cisco Unified Communication Manager - Digit Manipulation
Learn why we would need to modify either the calling-party or called-party number, or both, and the tools we can use to accommodate the various dial-plans that a phone call might encounter.
Getting Started with Cisco Unified Communications Technologies
The shift from traditional telephony, based on circuits, to Unified Communications (or VoIP) began a number of years ago and continues to dominate the voice landscape today; this vital area of Cisco's advanced technology portfolio is rich with learning opportunities as well as demand for that skillset in the marketplace.
Troubleshooting Cisco Switches
When an outage or network incident takes place, having a solid strategy for how to approach incidents can give you the confidence to effectively resolve the problem even in the midst of the proverbial storm.
Cisco Telepresence Zones
The concept of zones in Cisco TelePresence products is confusing to many people; but this white paper should clear up some of the confusion.
Cisco Service Provider Next Generation Networks
What is Cisco Service Provider Next Generation Networks (IP NGN) and why do we care? This white paper will answer those questions.
Network Management: The Foundation for Troubleshooting
In many areas of computer networking, there is a substantial variance between theoretical concepts and applied practice; good troubleshooting must be preceded y proper network management.
Unified Communication Manager - Class of Service
Using the basic components of Partitions and Calling Search Spaces allows you to create just about any class of phone service model imaginable, to suit any need.
Demystifying Switch-based ACLs
This white paper explores switch-based access-lists, explains their common uses, and how they are best utilized on IOS-based Catalyst devices.
Simplify Your Route to the Internet: Three Advantages of Using LISP
The Location ID separation protocol (LISP) simplifies the process of connecting multi-homed sites, and also presents distinct advantages for networks.
The Evolution of Cisco Switching
Knowing the mechanics of switch processing intimately can mean the difference between frustration and success in real-world settings.
Demystifying VLAN Trunk Protocol
Examine the inner workings of VTP in detail and create strategies for safe use in production environments.
IP Version 6 Transitions Mechanisms
The move from IPv4 to IPv6 will take a number of years to complete, and network engineering professionals already proficient in the use of IPv6, as well as the available coexistence mechanisms, will undoubtedly stay in high demand throughout this process.
QoS, Keeping it Simple
The goal of this paper is to educate you enough about QoS so that you can build a QoS policy that is just right for your network.
IP Version 6 Address Types
Examine addressing classifications for IPV6 in detail and outline their functions within the context of the protocol.
Conducting a WLAN Site Survey and Implementation for the Cisco® Unified Wireless Network
When preparing to conduct a site survey for a Cisco® wireless LAN (WLAN) installation, follow the Cisco network design methodology.
Data Center Basics - Cisco UCS
The Cisco UCS is a major step forward in data center development and creates numerous business and technical benefits.
802.1X Explained
You may have heard concerns or nightmare stories about 802.1X, but with the tools we have today and the method of implementation, deployment can be seamless in an environment and can far exceed any compliance requirements one may have.
Building a Cisco Certification Lab
The first step in building a Cisco certification lab, for either the CCENT or CCNA, requires an environment that is complete enough to cover all of the exam topics, but simple and inexpensive enough to easily construct.
Cisco NX-OS: Paving the Way for the Future
With those new to NX-OS, a natural and legitimate question centers around the similarities and differences between the more familiar IOS and the newer NX-OS; this paper serves to answer that very inquiry.
Cisco Secure Mobility Solution
Cisco AnyConnect Secure Mobility combined with Cisco ASA and Cisco IronPort WSA provides a comprehensive solution to keep your roaming users as safe as your LAN users.
CCNA v1.1 Exam Review: Critical Concepts of the 640-802 CCNA Exam
In 2010, Cisco made revisions to the CCNA Composite Exam 640-802 to include updated technologies. This paper can help you understand what types of information would be required to pass the updated exam by providing a convenient review of the exam's critical concepts.
Basics of IP Address Subnetting
This white paper explains the basics of IP version 4 addressing and subnetting.
Ten Rules of RIPv2
Although the need for RIP has declined, there is still a valid use for RIP; here are ten useful rules to remember for RIPv2.
The Main Components of a Unified Fabric
Unified Fabric is not out of reach for most data centers, but it must be considered seriously by all the parties involved: managers, network administrators, and storage administrators.
Security Log Analysis: Saving the World, One Company at a Time
With less effort than you might expect, you can build consistent security log analysis processes to protect your organization.
Overlay Transport Virtualization: An Introduction
Overlay transport virtualization (OTV) addresses a lot of challenges presented in today's data centers; this paper presents a high-level discussion, enabling you to have more in-depth conversations on the way it works and the way it is configured.
Routing at Layer 2: FabricPath
FabricPath, which acts as a layer 3 protocol, gives network admins the ability to connect any switch to any switch, eliminating the need for strict port channel affinity and gaining the ability to interconnect switches according to each switch abilities and port availability.
The Four Steps to Virtual Port Channel
Virtual port channel (VPC) brings redundancy to a new level in the data center. It's not complicated to implement as long as you have the right hardware with the right connections.
Data Center Energy Efficiency - Looking Beyond PUE
The Power Usage Effectiveness (PUE) metric has become the de facto standard for measuring data center energy efficiency; unfortunately, the proper usage of PUE is often misunderstood.
Troubleshooting Signaling with Traces in Cisco Unified Communications Manager
This white paper provides an introduction to troubleshooting Cisco telephony utilizing the CUCM tracing feature.
Virtualizing Your Cisco Unified Communications with Cisco UCS
This white paper introduces the benefits of optimizing datacenters with the revolutionary new Cisco Unified Computing System (UCS), and further optimizing Unified Communications infrastructure onto the UCS for even greater efficiency, performance, and savings.
Security Translated: An Overview of Cisco ASA NAT and PAT
This white paper examines the IP address translation process, its main approaches, and its implementation methodologies.
Cisco Adaptive Security Appliances: Which One is Right for You?
This white paper introduces you to the different models within the 5500-series of Cisco Adaptive Security Appliances (ASAs) and tells you how each would be utilized best.
Improving the Performance of Distance-Vector Routing Protocols
This white paper examines techniques for improving the performance of Distance-Vector (D- V) routing protocols, solving the looping problem, and speeding convergence
CCIE View into the Future of Networking
Managing increasingly sophisticated enterprise networks is a growing necessity for organizations around the world. As we enter the second decade of the 21st century, there are not enough skilled experts to design, deploy and manage these rapidly growing networks.
Integrating Cisco Unified Communications Manager (CUCM) 6.X and Active Directory (AD)
This white paper covers the basics of integrating CUCM and Active Directory (AD), with a particular emphasis on end users and their association with AD.
Solving the Mysteries of Subnetting
Learn how to solve some of the age-old and complicated puzzles of subnetting.
Switching Essentials
This switching essentials white paper, using Cisco 2950 switch examples, teaches you basic concepts helpful for courses like ICND1, ICND2, CCNA Boot Camp, or BCMSN.
Router Essentials
This routing white paper provides some of the basic concepts and commands a beginner-level networking student needs to know.
13 Skills Every IT Pro Should Have
In this white paper, seven experienced IT professionals working in the networking, programming, project management, and security fields share what they believe are the most important skills that every IT pro should know.
Subnetting Shortcuts
This white paper will de-mystify the math behind subnetting, and provide examples of shortcuts that bypass the need for binary when doing calculations involving subnet masks.
IOS Access Control Lists Made Easy
This Cisco training white paper is for readers with any level of ACL experience, providing novices with appreciation and understanding of what goes into the definition of an ACL and giving experts additional insight.
VoIP Phone Hardening - Part 2
This white paper examines some of the ways to secure messaging using Cisco Communictions Manager (CUCM).
Cisco Security Troubleshooting: Part III - Intrusion Prevention Systems
This white paper focuses on troubleshooting the proper sensing operation of a signature-based Intrusion Prevention System (IPS).
VoIP Phone Hardening - Part 1
This white paper can help you protect your Cisco IP Phones against potential hacker attacks.
Cisco Enterprise Architecture
This whitepaper focuses on the Enterprise Campus, Enterprise Edge, and Service Provider Edge.
Cisco Security Troubleshooting: Part I - Connectivity Through ASA or PIX Firewalls
This paper focuses on the most effective use of both GUI-based and CLI-based troubleshooting tools.
Cisco Security Troubleshooting: Part II - Virtual Private Networks
This paper examines the use of CLI debug and show commands and explores the three primary VPN implementation areas: Site-to-Site with IPSec; Remote Access with IPSec; and Remote Access with SSL.
Why IPv6 Instead Of IPv4?
This white paper explains why a transition from IPv4 to IPv6 can be beneficial.
MPLS: What is it? What can it do for me?
Find out what MPLS is and how it can help provide your customers with flexible networking services.
Understanding the Basic Configuration of the Adaptive Security Appliance (ASA)
This paper helps you understand the basic configuration of the Adaptive Security Appliance (ASA).