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Welcome to the Global Knowledge White Paper Library! Get the latest information on the hottest IT and business topics directly from our expert instructors and training partners. Be sure to check back often as new papers are added monthly!
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IT Training White Papers
Cisco Data Center Ethernet
Gain an overview of some of Cisco's data center platforms and their virtualization-aware features.
2010 IT Skills and Salary Report
The 2010 IT Skills and Salary Report from Global Knowledge and TechRepublic is a compilation of crucial data from over 19,500 IT and business professionals. It contains detailed salary information on 80 popular certifications, salary breakdowns by state and region, comparison data from 2010 vs. 2009, and much more.
CCIE View into the Future of Networking
Managing increasingly sophisticated enterprise networks is a growing necessity for organizations around the world. As we enter the second decade of the 21st century, there are not enough skilled experts to design, deploy and manage these rapidly growing networks.
Geek Speak v2.0: A Glossary of Common IT Terms
An update to our popular v1.0 "Geek Speak", this white paper will teach you more than 650 popular IT words, phrases, and acronyms.
Understanding Data Centers & Cloud Computing
This white paper defines data centers and explore cloud networking.
Integrating Cisco Unified Communications Manager (CUCM) 6.X and Active Directory (AD)
This white paper covers the basics of integrating CUCM and Active Directory (AD), with a particular emphasis on end users and their association with AD.
Solving the Mysteries of Subnetting
Learn how to solve some of the age-old and complicated puzzles of subnetting.
Enhanced Interior Gateway Routing Protocol (EIGRP)
This white paper will introduce you to EIGRP and will discuss some of its new features.
Wireless Networking 101
This white paper presents a straightforward description of basic wireless networking concepts and wireless communication terminology.
Three Easy Ways To Achieve and Understand WAN Acceleration with TCP Applications
This white paper highlights the shortcomings of TCP protocol for WAN transmission purposes and explores what you can do to address those challenges.
Interdomain Routing with BGP
This white paper provides you with a high-level overview of BGP, a complex routing protocol.
Securing Layer 2
This paper explains how to secure layer 2 switching at the access layer through port security and how to prevent denial-of-service attacks at layer 2.
Fibre Channel Essentials
Learn about Fibre Channel, the ANSI-standard based protocol for data movement between servers and storage devices.
Using Syslog Effectively for Security Troubleshooting
Examine the numerous ways that syslog messages can be used to enhance the secure deployment of an infrastructure of equipment from Cisco®.
Planning Media Resources for Your VoIP Environment
This white paper explains how, with proper planning and configuration, media resources are available at the right locations for maximum link efficiency.
Switching Essentials
This switching essentials white paper, using Cisco 2950 switch examples, teaches you basic concepts helpful for courses like ICND1, ICND2, CCNA Boot Camp, or BCMSN.
Router Essentials
This routing white paper provides some of the basic concepts and commands a beginner-level networking student needs to know.
Conducting a WLAN Site Survey and Implementation for the Cisco® Unified Wireless Network
This paper addresses the first four phases of the Cisco network design methodology: Prepare; Plan; Design; and Implement.
Cisco Unified Communications Manager 7 Dial Plan Enhancements and Their Effect on the Dial Plan
This white paper presents the changes in CUCM7 and some of the challenges and solutions CUCM7 provides.
Spanning Tree Protocol Essentials for the CCNA Exam
Learn how the CCNA exam addresses the Spanning Tree Protocol (STP).
Top 10 Most Overlooked Causes of Trouble in a Cisco Network
Discover the top 10 causes of trouble in a Cisco network.
IOS Tips and Tricks
Discover some of the ways that IOS commands can help streamline your work and give you more insight into your system.
13 Skills Every IT Pro Should Have
In this white paper, seven experienced IT professionals working in the networking, programming, project management, and security fields share what they believe are the most important skills that every IT pro should know.
The Scoop on the New CCNA and CCNP Specializations
This white paper provides a concise outline of the current Cisco CCNA specializations and their relationship with the corresponding CCNP specializations.
Access control Lists (ACLs)
In Cisco IOS, ACLs are used for many things, including, but not limited to, filtering data packets (firewalling), controlling Telnet or SSH access to a router or switch, filtering routing protocols, specifying Quality of Service (QoS), and controlling encryption, NAT, and Dial-on-Demand.
Subnetting Shortcuts
This white paper will de-mystify the math behind subnetting, and provide examples of shortcuts that bypass the need for binary when doing calculations involving subnet masks.
Overcoming IP Telephony Performance Issues in a Converged Network
This white paper discusses the application of QoS to networks with media flows installed in them, such as voice and video.
Improving Employee Productivity with Cisco Unified Mobility
Examine the calling features of Cisco Unified Communication (CUCM) and walk through the process of configuring the Mobile Connect feature.
Integrating the Cisco Unified Presence Server in Your Unified Communications Network
This white paper discusses an option that will allow users to see availability status information of other network users via the Cisco Unified Presence Solution (CUPS) version 7.0.
How a Spanning Tree Works
This white paper focuses on Spanning Tree Protocol (STP), IEEE Standard 802.11, and addresses the functions of an Ethernet LAN switch.
Implementing Cisco's Web 2.0 Collaboration Technologies
Learn how the integration of Cisco's Web 2.0 Collaboration with Unified Communications can provide big benefits to your organization.
2009 IT Skills and Salary Report
The results are in from the 2nd Annual Global Knowledge and TechRepublic IT salary survey. With over 14,150 responses, our 2009 report is one of the industry's most relevant and revealing IT salary surveys. Our 2009 salary search revealed an average increase of 10% nationally over our 2008 salary study. Learn the top paying salaries for IT jobs based on state, industry, certification, and more.
How Vulnerable Are Your Cisco IOS Routers?
This Cisco white paper examines some of the potential vulnerabilities that can threaten Cisco routers. Knowing these threats is instrumental in securing your Cisco routers.
10 Dying IT Skills
When an IT skill falls out of favor it rarely ever comes back; here's a list of 10 dying IT skills.
IOS Access Control Lists Made Easy
This Cisco training white paper is for readers with any level of ACL experience, providing novices with appreciation and understanding of what goes into the definition of an ACL and giving experts additional insight.
VoIP Phone Hardening - Part 2
This white paper examines some of the ways to secure messaging using Cisco Communictions Manager (CUCM).
Cisco Security Troubleshooting: Part III - Intrusion Prevention Systems
This white paper focuses on troubleshooting the proper sensing operation of a signature-based Intrusion Prevention System (IPS).
VoIP Phone Hardening - Part 1
This white paper can help you protect your Cisco IP Phones against potential hacker attacks.
Cisco Enterprise Architecture
This whitepaper focuses on the Enterprise Campus, Enterprise Edge, and Service Provider Edge.
Cisco Security Troubleshooting: Part I - Connectivity Through ASA or PIX Firewalls
This paper focuses on the most effective use of both GUI-based and CLI-based troubleshooting tools.
Cisco Security Troubleshooting: Part II - Virtual Private Networks
This paper examines the use of CLI debug and show commands and explores the three primary VPN implementation areas: Site-to-Site with IPSec; Remote Access with IPSec; and Remote Access with SSL.
High Availability in the Enterprise Campus
This white paper addresses some of the recommendations and considerations for high availability in the enterprise campus.
Auto-Registration Phone Tool
This white paper examines how the Cisco IP network infrastructure allows for rapid deployments of IP telephony, unified messaging, Telepresence, mobility, and many emerging applications.
Call Routing in Cisco Unified Communications Manager
Learn how to use Cisco Unified Communications Manager (CUCM) to develop a real-world, dial-plan configuration.
Why IPv6 Instead Of IPv4?
This white paper explains why a transition from IPv4 to IPv6 can be beneficial.
CallManager Custom Ringtones
Learn the steps to creating custom ringtones for Unified Communications Manager (CallManager) and the Cisco IP Phones.
MPLS: What is it? What can it do for me?
Find out what MPLS is and how it can help provide your customers with flexible networking services.
Understanding the Basic Configuration of the Adaptive Security Appliance (ASA)
This paper helps you understand the basic configuration of the Adaptive Security Appliance (ASA).
Building a Home Lab Environment for Cisco Unified Communications
This white paper will provide the knowledge you need to select Cisco IP Phones, switches, and routers for a home unified communications (UC) lab.
Cisco IP Phone Features
Examine various features in Cisco Unified Communications Manager (CUCM) controlled via softkeys that are not enabled by default.
Multicast - What Is It?
This multicast white paper explains the advantages of multicast over unicast delivery.
CCNA Wireless Certification
This white paper describes the growing need for the new CCNA Wireless certification.
Network Assessment in the Troubleshooting Process
Learn assessment best practices that can help you when troubleshooting your network.
Voice Architectures and Deployment Models
This white paper explains some of the choices, along with their pros and cons, companies face when migrating to VoIP.
Providing Guest Access in the Enterprise Environment Using the Cisco WLAN Controller
This white paper reflects on the design and deployment of a guest network using the Cisco WLAN controller, isolated from the corporate network, that will provide both wired and wireless guest access.
QoS: What Is It? Why Do We Need It?
Learn about Quality of Service policies and why your organization should be implementing them.
Cisco and Microsoft Collaboration in Unified Communications
Discover how Cisco® and Microsoft are working together to help customers design unified communications solutions that closely align with their productivity, communications, and collaboration objectives.
Conducting a WLAN Site Survey and Implementation for the Cisco Unified Wireless Network
This Cisco white paper provides a 'how to' overview that can be used when conducting a site survey and installation for a Cisco WLAN.
CCNA v2.0 Review
We have updated our popular overview, CCNA Review, to bring you CCNA v2.0 Review. This paper provides a convenient review of the new version of the composite exam's critical concepts.
TCP/IP Overview
This white paper provides an overview of TCP/IP, including the technology, interior routing protocols, exterior routing protocols, and Cisco's TCP/IP implementation.
Troubleshoot a SIP Call Between Two Endpoints
This document provides a sample configuration of two fax machines in order to demonstrate how a Session Initiation Protocol (SIP) call takes place between two gateways.
Better Security through Access-List Management
This Cisco training white paper gives you the basics of Access List with implementation examples as covered in the CCNA certifications exams.
The Life and Death of a Rogue AP: Using Cisco's WCS to Manage Potential Rogue APs
This paper discusses at how you can use Cisco's Wireless Control System (WCS) software to manage potential rogue APs and eliminate the threat they pose to the unified network.
Understanding Voice over IP Signaling Protocols in Cisco Telephony Implementations
Understand the specific functions Voice over Internet Protocol (VoIP) signaling protocols perform and how this information will help you design, build, maintain, and troubleshoot a Cisco VoIP implementation.
Cisco Unified Communications: Collaborative Communications Systems
In this Cisco training white paper, learn about Cisco's unified communications vision, which combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem.
VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings
The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth.
