AMA2144 Developing Your Emotional Intelligence

1. Learning Objectives

• Recognize the Impact Emotional Intelligence has on Your Professional Development
• Assess Your Current Emotional Intelligence
• Four Key Emotional Skills
• Apply EI to a Broad Variety of Workplace Activities
• Use the EI Blueprint to Approach Difficult Professional Interpersonal Challenges
• Create an Action Plan for Continued Emotional Intelligence Self-Development

2. Emotional Intelligence (EI)

• Personal Workplace Benefits to be Gained by Developing Emotional Intelligence
• Synthesize What Each Element of the EI Model Brings to Developing Productive Working Relationships

3. Identifying Emotions

• Personal Emotions and Their Associated Feelings
• Common Verbal and Nonverbal Cues Associated with Specific Emotional Expressions
• Apply Emotionally Intelligent Listening Skills to Enhance Awareness of Others' Emotions

4. Understanding Emotions

• How the Brain Works in the Emotional Response System
• Assess Individual Emotional Responses to Shared and Common Situations
• Ways to Describe Emotions and Subsequent Moods Using Complex Emotional Vocabulary

5. Leveraging Emotions

• Role of Emotion in How We Think and Physically Feel
• Manage Physical Responses to Emotions
• Investigate and Apply Mood Induction Strategies

6. Managing Emotions

• Personal Cost Benefit for Staying Open to Emotions
• Preventive Strategies to Manage Emotions
• Responsive Strategies to Manage Emotions

7. Emotional Intelligence Blueprint

• Four Steps of the EI Blueprint Process
• Apply Each Step in the EI Blueprint Process
• Employ the EI Blueprint to a Workplace-Specific Case Study