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ITIL & Service Management

ITIL® & IT Service Management Training

Organisations must be able to rely on an IT service that properly supports their processes. With the increasing importance of ICT in business operations, the demands that customers place on IT services are also increasing. For example, think of high availability, always the right capacity, cost optimisation, flexibility, appropriate support and a short time-to-market. IT Service Management is the field that deals with setting up, managing and improving IT services to internal or external customers.

Top 3 benefits of deploying IT Service Management

- A value driven approach that puts meeting customer needs and preferences to the fore

- Less risk through rigorous design of IT servicess combining technology, process and people

- More responsive through use of standard, tested, reusable processes, models and procedures

What do our training courses cover?

The global de facto standard for IT service management is contained in the 5 volumes of ITIL. For many years, Global Knowledge have been at the forefront of the industry offering the full range of ITIL certification and non-certification solutions. In addition, we support and deliver related education in Service Desk Institute (SDI), Help Desk Institute (HDI), Service Integration and Management (SIAM) and COBIT.