Americans with Disabilities Act: When registering by phone, mention
any special accommodations you require in order to attend the courses listed in
this catalog. When registering by mail or fax, please attach a letter with your
registration form explaining your needs.
Business-to-Business Training Provider: Global Knowledge provides
training only to individuals sponsored by an employer (business, government
agency, non-profit, etc.). Individual members of the public are not allowed to
register directly with Global Knowledge for classes. For more information,
please contact us at (800)COURSES.
Copyright Infringement: All Global Knowledge courses are copyrighted.
Any unauthorized duplication is not allowed.
Global Knowledge reserves the right to change pricing, registration terms,
and conditions, to make changes to any of our products or programs described on
this web site, or to change a course location or cancel a course at any time
without notice or liability. Global Knowledge's sole liability will be limited to the refunding of any fees paid in respect of the course and Global Knowledge shall not be responsible for any incidental or consequential loss arising whatsoever. Global Knowledge will endeavor to give enrollees as much advance notice as possible of any change to their enrollment.
Non-discrimination Statement:
Global Knowledge Training LLC is committed to the principle of equal opportunity in education and employment. Global Knowledge Training LLC does not discriminate against individuals on the basis of race, color, religion, sex, sexual orientation, national origin, ancestry, age, disability, veteran status or any other category protected under applicable law in the administration of its educational policies, admissions policies, or employment policies.
Payment Policy: Company payment, approved company purchase order, or
prepaid government training form is required prior to registration. We also
accept Visa, MasterCard, American Express, Diners Club, Discover, and US
Government credit cards. For credit card users, charges will be in the currency of the country where the class takes place and will be converted by your credit card company; Global Knowledge is not responsible for fluctuations due to exchange rates. Prepayment is required
from students outside the U.S. Pricing, registration terms, and conditions are
subject to change without notice. Classroom Learning and Virtual Classroom
e-Learning programs are available only to employer-sponsored trainees.
Applicable taxes will be applied to your invoice. For pre-paid packages, applicable taxes will be deducted from the deposit amount as classes are taken.
Global Knowledge reserves the right to change pricing, registration terms, and conditions, to make changes to any of our products or programs described on this web site, or to change a course location or cancel a course at any time without notice or liability. Global Knowledge's sole liability will be limited to the refunding of any fees paid in respect of the course and Global Knowledge shall not be responsible for any incidental or consequential loss arising whatsoever. Global Knowledge will endeavor to give enrollees as much advance notice as possible of any change to their enrollment.
Cisco Learning Credits (CLCs)
- CLCs may only be used to purchase Cisco training courses or products. If
CLCS are used in combination with other forms of payment to set up the
Account, that portion of the Account contributed by CLCs may only be used to
purchase Cisco training services and products; other funds in the Account may
be used to purchase other services and products.
- Training classes purchased using funds in the Account contributed by CLCs
must be completed prior to the expiration of the CLCs regardless of the Term.
- Upon purchase by Customer using funds in the Account contributed by CLCs,
Global will provide an invoice to Customer referencing the SO# above.
Microsoft Software Assurance Training Vouchers (SATVs)
- Local "Terms of Usage" established by the Microsoft® Certified Partner for
Learning Solutions apply.
- The company participating in the Software Assurance Enrollment under which
the vouchers were created, has the ability to revoke or un-reserve this
benefit before the cancellation date.
- Any course days not covered by the voucher will need to be paid by the
person receiving the training. Any voucher days in excess of the amount of the
course, will be returned to the pool of benefit days available to be assigned
by the benefit administrator.
- The voucher is only redeemable for days of instructor-led training at
Microsoft® Certified Partner for Learning Solutions and only for courses
within the list available within the Software Assurance Training Voucher
program.
- These vouchers are non transferable - vouchers may only be redeemed by the
individual they have been assigned to (Authentication of the training
recipient is accomplished by providing the e-mail address of the individual to
whom this e-mail is addressed).
- Vouchers may not be exchanged for cash, monies or other valuable
considerations.
- The voucher will expire 6 months (180 days) from issue date. Vouchers may
be used to reserve training at only one Microsoft® Certified Partner for
Learning Solutions at a time.
- The Microsoft® Certified Partner for Learning Solutions reserves the right
to cancel a class according to local cancellation policy.
Classroom Learning Registration Information
Classroom Learning Course Tuition: Tuition covers all course materials,
refreshments, and your Certificate of Completion. Parking expenses you may incur
are not included.
Course Locations: For Classroom Learning courses, please contact us at
1-800-COURSES regarding specific training locations. Because we have multiple
locations in larger cities, always double-check your confirmation letter for the
exact course location.
Hotel Accommodations: Please identify yourself as a Global Knowledge
participant in order to qualify for the special rate at our preferred hotels.
Rates are subject to change at the discretion of the hotel.
Course Schedule: For Classroom Learning courses, registration is at 8:00
a.m. on the first day. Standard Classroom Learning courses begin at 8:30 a.m.
and conclude at approximately 4:30 p.m. each day. However, please note Boot
Camps have extended hours and often run well into the evening. Inquire for
specific details.
Attendance policy:
Global Knowledge Delivered Course Registrations: If you are
unable to attend your scheduled training class, please contact 1800
COURSES (1-800-268-7737). We require 16 calendar days notice to
reschedule or cancel any registration. Failure to provide the required
notification will result in 100% charge of the course. If a student does
not attend a scheduled course without prior notification it will result
in full forfeiture of the funds and no reschedule will be allowed. Within
the required notification period, only student substitutions will be
permitted.
Reschedules are permitted at anytime with 16 or more calendar days
notice. Enrollments must be rescheduled within six months of the cancel date
or funds on account will be forfeited.
Red Hat® Training Cancellation Policy
The policies below apply to ALL Red Hat training and certification
programs:
Cancellation/Rescheduling by participant:
Notice of cancellation/reschedule must be received on or before the
fifteenth (15th) full calendar day prior to class start date. Students
may not reschedule or cancel less than 15 calendar days before the
start of the class. Student substitutions are allowed, but we must be
notified via email to
Cancel.US@globalknowledge.com no less than 2 full business days
before the start of the class.
If a student does not attend a scheduled session, there will be no
refund or reschedule given. Payment is forfeited.
RH300 or RH133 Exam Postponement
Students in an RH300 class who decide that they are not ready for
the RHCE exam on Friday must email
training@redhat.com no later than 6:30pm (US EST) the Thursday
before the exam. No refund is given but the student may reschedule the
exam for $350.
The reduced rate is only valid for 6 months from the original exam
date.
Students in a RH133 class who decide that they are not ready to take
RHCT Exam on Friday must email
training@redhat.com no later than 6:30pm (US EST) the Thursday
before the exam. No refund is given but the student may reschedule the
exam for $150.
The reduced rate is only valid for 6 months from the original exam
date.
VMWare and Other Partner Delivered Courses - Required Notice
Period: Any request to reschedule a VMWare or partner delivered
course registration must be emailed to
cancel.us@globalknowledge.com 15 full business days prior to the
start date of the scheduled training course. Substitution requests must
be submitted to
cancel.us@globalknowledge.com two full business days prior to the
start date of the scheduled training course
- Applies to the following courses:
Boot Camp Attendance Policy: The Boot Camp Attendance Policy is
the same as listed above, however, if student materials have been mailed
in advance of the cancellation, a $500 fee will be charged.
100% Guarantee - Global Knowledge believes that we offer the
best possible training. If upon completion of the first day of Classroom
and Virtual training you are not satisfied with the course and wish to
withdraw for this reason, (i) notify the instructor, (ii) return all
course materials, and (iii) contact the Cancellation Department (as
above) by the close of business in order to receive a 100% refund or to
apply the money to other future training. This guarantee will only
apply if student completes the first full day of class and has signed the
class roster. All training materials must remain with the instructor
at the time of withdrawal.
- This guarantee does not apply to the following courses:
All published course policies, terms and conditions in effect at the
time of registration will be applicable, including cancellation terms.
These can be found on the Global Knowledge website at:
http://www.globalknowledge.com/.
Virtual Classroom e-Learning Registration
Information
Virtual Classroom e-Learning Course Tuition: Tuition covers all course
materials, course software, and headset, which will be shipped approximately one
week before class begins.
Your Virtual Classroom e-Learning Guarantee: We believe we offer the best
training possible. If after the first session of your Virtual course you are not
satisfied and wish to withdraw, notify us in writing by fax to 919-461-8646
or email at cancel.us@globalknowledge.com
prior to the start of the second session of the class and receive a 100% refund,
less any applicable fees. A materials and transfer fee may apply.
Course Schedule: Contact your education consultant for the hours of
your Virtual Classroom e-Learning course and please do your system check prior
to the start of class.
Cancellation Policy: please see the cancellation policy listed under
Classroom Learning Registration Information.
License Agreement for Virtual Classroom e-Learning: Payment of tuition
gives you a personal non-exclusive, non-transferable license to attend one
Virtual Classroom e-Learning course. Transferring or sharing your license with
anyone else is a violation of the licensing agreement and is subject to legal
action.
Self-Paced e-Learning Ordering Information
Return Policy for Self-Paced e-Learning CDs: Any defective product will
be replaced with a new shipment of the same product. Unopened products can be
returned for a full refund within 21 days of being shipped to the customer.*
Individual products that are sold as components of a multi-product package or
bundle are not eligible for refund. Any opened or accessed product is not
eligible for a refund, but may be exchanged for another product of equal or
lesser value. Exchanges are subject to a $100 re-stocking fee per opened item if
written notification is received by fax to 919-461-8646 or email at cancel.us@globalknowledge.com
within 21 days of the product being shipped to the customer.
*e-Keys are not included. Transferring or sharing your e-Keys with anyone
else is a violation of the licensing agreement and is subject to legal action.
Shipping and Processing Charges for Self-Paced e-Learning CDs:
Additional shipping and processing charges for our Self-Paced e-Learning
products may apply. Please inquire online for details.
Cancellation Policy for Self-Paced e-Learning, web delivery: Online subscriptions cannot be cancelled or refunded.
Exceptions:
- Books24x7 Online Reference Library subscriptions cannot be cancelled or
refunded.
- Third party Self-Paced e-Learning CD's are not eligible for return or
refund.
On-Site Learning Information
Cancellation Policy: If Customer cancels or reschedules a course
within twenty (20) business days of the scheduled start date, Customer will be
charged 25% of the Base Course Fee. If cancellation or reschedule occurs within
ten (10) business days of the start date, Customer will be charged 50% of the
Base Course Fee. Any such fee charged will not be applied to the price of any
rescheduled courses.
For ITIL Classes: ITIL exams must be ordered prior to any on-site
delivery. Exam orders require 30-days notice. If Customer cancels the ITIL class
within 15 days of the scheduled start date, Customer must pay for any exams
ordered and the Proctor(s) fees in addition to any
cancellation fee described above.
The cancellation terms for some of our partners differ from ours. Click here
for specific terms.