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You will learn how many organizations approach change management as compared to how best practices dictate that change management should work.
Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.
Michael Scarborough, ITIL Expert, PMP, CISSP, and ITIL course director at Global Knowledge, has worked in IT since the late 1980s in various roles, including hands-on systems operation, leading complex projects, establishing multiplatform automation, managing information security projects, and adopting service management best practices. Michael helps large and small organizations make significant improvements by adopting ITIL best practices, and he regularly delivers ITIL training at all levels to Global Knowledge students.