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Unified Communications+Unified Communications Training from Global Knowledge

Home > Course Catalog >  Unified Communications Training >

Unified Communications

Our unified communications (UC) training incorporates the most current platforms and enhancements, along with real-world dial plans and topologies, helping you gain the knowledge and skills needed to support UC applications, including telepresence, unified messaging, IP telephony, and VoIP. In our exclusive labs, you will work with easy-to-manage, real-world, deployable configurations that are scalable and support mobility, enabling you to gain skills you can use immediately back at work and beyond.

Our expert training covers UC technologies from Cisco, Microsoft, Avaya, IBM, and others, ensuring you get the best-quality, critical training you need in a hands-on, flexible, and rich lab environment.

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Call Control
ACUCMX - Administering Cisco Unified Communications Manager Express and Unity ExpressClassroom Training On-Site Training 
ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic v8.0Classroom Training On-Site Training 
ACUCW2 - Administering Cisco Unified Communications Workspace Part 2: Advanced v8.0Classroom Training On-Site Training 
CER - Cisco Emergency Responder v7.0On-Site Training 
CIPT1 - Implementing Cisco Unified Communications IP Telephony Part 1 v8.0Classroom Training Virtual Classroom e-Learning On-Site Training Self-Paced e-Learning 
CIPT2 - Implementing Cisco Unified Communications IP Telephony Part 2 v8.0Classroom Training Virtual Classroom e-Learning On-Site Training Self-Paced e-Learning 
CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0Classroom Training Virtual Classroom e-Learning On-Site Training Self-Paced e-Learning 
Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010 Service Pack 2 (M10233) Classroom Training On-Site Training 
ICOMM - Introducing Cisco Voice and UC Administration v8.0Classroom Training Virtual Classroom e-Learning On-Site Training Self-Paced e-Learning 
Microsoft Exchange Server 2007 (M5047, M5049, M5051) On-Site Training 
TVOICE - Troubleshooting UC Systems v8.0Classroom Training Virtual Classroom e-Learning On-Site Training Self-Paced e-Learning 
UCAD - UC Architecture and Design v8.0Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya
Converged Campus: ERS Solution Installation and Configuration (6721) Classroom Training Virtual Classroom e-Learning On-Site Training 
ERS 8800/8600/8300 Advanced Configuration and Maintenance (6722) Classroom Training Virtual Classroom e-Learning On-Site Training 
Quality of Service
QOS - Implementing Cisco Quality of ServiceClassroom Training On-Site Training Self-Paced e-Learning 
Customer Contact
Unified Contact Center Enterprise
DUCC-CVP v8.0 - Deploying Unified Contact Center Enterprise v8.0 with CVPClassroom Training On-Site Training 
IPCAR - Cisco Customizing ICM/IPCC Reports WorkshopClassroom Training 
IPCAS - Cisco IPCC Enterprise Advanced ScriptingClassroom Training 
PPDIOO - Cisco IPCC Enterprise PPDIOO WorkshopClassroom Training On-Site Training 
UEIME 2.0 - Cisco Unified E-Mail and Web Interaction Manager EnterpriseClassroom Training On-Site Training 
Unified Contact Center Express
UCCXA - Cisco Unified Contact Center Express Advanced v4Classroom Training On-Site Training 
UCCXD - Deploying Cisco Unified Contact Center Express v4.0Classroom Training Virtual Classroom e-Learning On-Site Training 
Other
CVPI - Cisco Unified Customer Voice Portal Implementation v8.0Classroom Training On-Site Training 
IP Telephony
Advanced VoIP: Securing UC NetworksOn-Site Training 
Telecom Architectures and Information TechnologiesClassroom Training Virtual Classroom e-Learning On-Site Training 
Voice over IP FoundationsClassroom Training Virtual Classroom e-Learning On-Site Training 
Unified Communications Applications
TelePresence & Video
PAIATVS1 - Implementing Advanced TelePresence Video Solutions Part 1 v1.0Classroom Training On-Site Training 
PAIATVS2 - Implementing Advanced TelePresence Video Solutions Part 2 v1.0Classroom Training On-Site Training 
PAIETVS - Implementing Express TelePresence Video Solutions v1.0Classroom Training On-Site Training 
PAIUCMTV - Implementing Cisco Unified Communications Manager for Cisco TelePresence VideoOn-Site Training 
Voice Mail and Unified Messaging
ACUCMX - Administering Cisco Unified Communications Manager Express and Unity ExpressClassroom Training On-Site Training 
ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic v8.0Classroom Training On-Site Training 
ACUCW2 - Administering Cisco Unified Communications Workspace Part 2: Advanced v8.0Classroom Training On-Site Training 
CAPPS - Integrating Cisco Unified Communications Applications v8.0Classroom Training Virtual Classroom e-Learning On-Site Training Self-Paced e-Learning 
CUDN - Cisco Unity Design and NetworkingOn-Site Training 
Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010 Service Pack 2 (M10233) Classroom Training On-Site Training 
ICOMM - Introducing Cisco Voice and UC Administration v8.0Classroom Training Virtual Classroom e-Learning On-Site Training Self-Paced e-Learning 
IUC - Implementing Cisco Unity Connection v8.0Classroom Training Virtual Classroom e-Learning On-Site Training 
Microsoft Exchange Server 2007 (M5047, M5049, M5051) On-Site Training 
UCA v9.0 - Unity Connection AdministrationVirtual Classroom e-Learning On-Site Training 
Unified Communications Management
CUPM - Cisco Unified Provisioning ManagerClassroom Training 
Delivery Options
Classroom Training Classroom Virtual Classroom Virtual Classroom On-Site Training On-Site Self-Paced e-Learning Self-Paced
  • Publications
  • Leader in UC TrainingThe Leader in Cisco Unified Communications Training
    3.8 MB
  • Videos
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    ACUCW1 or ACUCW2 - Which Course is Right for You?

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    Overview of ACUCW1 and ACUCW2 Cisco Training

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Getting Started with Cisco Unified Communications Technologies

Unified Communication Manager - Class of Service

QoS, Keeping it Simple

Virtualizing Your Cisco Unified Communications with Cisco UCS

Integrating Cisco Unified Communications Manager (CUCM) 6.X and Active Directory (AD)

CCNA Voice

CCNP Voice - Cisco Certified Network Professional Voice

ACUCMX - Administering Cisco Unified Communications Manager Express and Unity Express

CAPPS - Integrating Cisco Unified Communications Applications v8.0

CIPT2 - Implementing Cisco Unified Communications IP Telephony Part 2 v8.0

CIPT1 - Implementing Cisco Unified Communications IP Telephony Part 1 v8.0

ICOMM - Introducing Cisco Voice and UC Administration v8.0

Security and Compliance in Exchange 2010

Voice over IP Security

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