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ITIL Foundation

The ITIL foundation level certification delivers a practical understanding of the key concepts, principles, processes and functions that enables successful IT service management provision.

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The ITIL Foundation certificate is a mandatory pre-requisite to the next level of courses. Also, the Foundation certificate is worth 2 credits towards achieving the ITIL Expert.

Target Audience:This course is primarily for IT managers, practitioners and support staff involved in the strategy, design, and implementation and on-going support and delivery of business IT services. It also proves useful for those interfacing with information systems who require an insight into service management best practice. This may include Business Analysts, Business Relationship Managers, Project and Programme staff.



Required Exams Recommended Training
Foundation Certificate in IT Service Management ITIL Foundation Course (ILFN) (3 days)

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