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ITIL Certifications

AXELOS has confirmed Global Knowledge was the leading provider of certified ITIL training and exams in 2017 across their 1,500 global partners.

The ITIL v3 certification structure comprises foundation, practitioner, intermediate and complementary training courses leading to the award of ITIL® Expert. The ITIL® Expert certification is achieved by gaining enough (22) credits from passing foundation and intermediate level ITIL examinations. Beyond this the ITIL® Master qualification meets growing needs by focusing on experience, testing the capabilities of senior IT service managers, executives and practitioners. 

ITIL has evolved with the launch of ITIL 4! 

ITIL 4 will help IT professionals compete in an increasingly complex market and ensure that they stay relevant. The changes made by AXELOS mean that ITIL 4 offers a practical and flexible basis to support organisations on their digital journey. AXELOS considered the impact of technology on business and how the framework integrates with Agile, DevOps and supports digital transformation.

There are four certification levels within the ITIL 4 scheme. 

Start building your career with ITIL or re-accredit from ITIL v3 to demonstrate your digital skills and meet your career goals!

View ITIL 4 Online Resources and FAQs