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ITIL® & Service Management

ITIL and Service Management Training Courses

Whether you want to sign up to an ITIL® foundation course or an intermediate capability or lifecycle course, we have a large number of options to choose from, all leading to ITIL certification courses and IT service management certifications. Service management is all about creating, designing, building, operating and improving the services which support your organisation and your customers. Infrastructure components, software, networks, telephony, people, processes, suppliers…they are not simply thrown together to form information systems that meet customer needs. Everything needs to be planned and executed from strategy through tactics to operation. At Global Knowledge, we combine the skills and offer you the depth of knowledge to deliver world class service management solutions. Combining the industry leading frameworks such as ITIL®, ISO/ IEC 20000, TOGAF, COBIT and SDI we provide the one stop shop for all your service management needs. In addition our industry leading team gives you insights into some of the questions every service manager is asking.

Our IT Best Practice Training and Services Portfolio

Education is so much more than the afterthought of any service improvement initiative. It is undoubtedly the deliverable that more than any other, prompts changes of the attitudes and behaviours that ultimately drive the culture of our organisation. Global Knowledge believes in creating an education experience for your service management initiative based on best practice. That’s why when you tell us you want to buy a training course our first question is “Why?” Blending cutting edge technology, passionate delivery and innovation we believe education the “Global” way sets the benchmark for the industry. 

Webinar: ITIL 4 Guiding Principles in 30 Minutes - 20 February 2020