Communication

Presentation and communication skills are becoming more essential for the IT professional. Even if the implementation process, project plan or testing schedule has been well thought out, ultimately it’s the client or your manager who decides whether it can be implemented. That's why it's important to be able to persuade others. For example, through engaging presentations, clear corporate emails or convincing sales calls. Good communication has become a more important factor for determining the success of IT projects. Your business partner needs to understand your aims and the customer needs to see the value of certain IT decisions for the business.

Want to be able to clearly bring your ideas across to customers, business partners and colleagues? Global Knowledge has many different courses that will teach you how to communicate clearly and present persuasively. You will learn skills such as: how to determine which form of communication is most appropriate, how to present an IT strategy or implementation plan to a client, and how to solve conflicts within your team, with clients or with business partners in a professional and smart way.

What impression do I make?

First impressions are everything. How do you ensure that you lay the right foundation during the first contact with a client to establish a long-term, successful collaboration? The skills required do not necessarily come naturally to everyone, but they can be learned. You learn best by experiencing how you are perceived by others, what your pitfalls are and how you can improve. Through role playing exercises, you become aware of how you are communicating both verbally and non-verbally. You'll discover that you often only need to make a few small adjustments to make big improvements to your communication. Choose from our vast range of communication courses.