ITIL® Training Courses
Whether you want to sign up to an ITIL® foundation course or an intermediate capability or lifecycle course, we have a large number of options to choose from, all leading to ITIL certifications and IT service management certifications. Service management is all about creating, designing, building, operating and improving the services which support your organisation and your customers. Infrastructure components, software, networks, telephony, people, processes, suppliers…they are not simply thrown together to form information systems that meet customer needs. Everything needs to be planned and executed from strategy through tactics to operation. At Global Knowledge, we combine the skills and offer you the depth of knowledge to deliver world class service management solutions. Combining the industry leading frameworks such as ITIL®, ISO/ IEC 20000, TOGAF, COBIT and SDI we provide the one stop shop for all your service management needs. In addition our industry leading team gives you insights into some of the questions every service manager is asking.