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Service Management

What is IT Service Management?

IT Service Management is the overarching term that describes a strategic approach for designing, delivering, managing and improving the way IT and digital assets are used within an organisation to add value for their customers. The goal of every IT Service Management framework is to ensure that the right technology, people, value streams and partners are in place so that the organisation can meet its business goals.

Top 3 benefits of deploying IT Service Management

  • Co-creation of value between stakeholders of digital services that puts meeting customer needs and preferences to the fore  
  • Reduced risk and optimized costs through rigorous design of IT services combining technology, process and people 
  • Greater agility through use of adaptive models and frameworks

What do our courses cover? 

The global de facto standard for IT service management is contained in the latest ITIL® 4 standards. For many years, Global Knowledge have been at the forefront of the industry offering the full range of ITIL® education solutions. In addition, we support and deliver related education in Service Integration and Management (SIAM), VeriSM and COBIT.      

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.