You’ve determined that one of the services provided to external customers is no longer utilized to the extent it once was or providing the value it once was. Which process would help you to make this determination and decide what new service to offer in its place?
A. Service Level Management
B. Business Relationship Management
C. Service Portfolio Management
D. Strategy Management for IT Services
Service Portfolio management is the process used to track the customers using a service and enables an organization to compare the value of offering a new service over an existing service.