Based on your knowledge of ITIL, identify the missing processes from the service operations stage of the service lifecycle: incident management, request fulfillment, problem management, ____________ and ____________.
- Service desk and event
- Release and deployment and access management
- Event management and access management
- Access management and service reporting
The correct answer is 3.
“Service desk and event” is incorrect, because the service desk is a function not a process. “Release and deployment and access management” is incorrect, because release and deployment is a process within service transition. “Access management and service reporting” is incorrect, because service reporting is not a process within service operation.
ITIL Exam Prep Mobile App