- Incident management
- Request fulfillment
- Problem management
- Service desk and event management
- Release and deployment and access management
- Event management and access management
- Access management and service reporting
The correct answer is 3.
“Service desk and event management” is incorrect because the service desk is a function not a process. “Release and deployment and access management” is incorrect because release and deployment is a process within service transition. “Access management and service reporting” is incorrect because service reporting is not a process within service operation.
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