Avaya Aura Messaging (AAM) is the newest messaging product for the Avaya Aura platform.
AAM brings flexibility that’s beneficial in today’s market place with Linux-based servers, system platform virtualization, and SIP installations for compatibility with the Avaya Communication Manager and the Avaya CS1000 call servers. AAM provides three separate options for end-users to store and access messages.
With AAM, customers can store and retrieve messages from within the Avaya Message Store, Microsoft Exchange Server, or a combination of both.
- Every company has the option of choosing to keep messages on the Avaya Message Store server, thereby keeping the voice messages totally separate from the data network.
- Another option is to stream voice messages directly to the Exchange server, making access to voice mail and email more rapid as they are both available through a single interface.
- The most flexible option is a combination — to keep the messages stored on the Avaya Message Store server but to also make them available through an IMAP4/POP3 email account on the Exchange server.
We are going to take a look at how these three options can be configured on your AAM system.
Avaya Message Store: For customers who prefer to keep voice mail and e-mail completely separate, this will be their selection. There is no additional programming or configuring with this solution. You configure the system and by default it will send and store all voice messages directly on the Avaya Message store server.
Microsoft Exchange: Customers who want to allow a single interface for users to access both voice mail and e-mail will choose this option. This allows the off-loading of messages from the Avaya storage server to the Exchange Server. The user will log into their e-mail account for access to both.
Clientless Outlook Toolbar: Avaya Message Store and Microsoft Exchange: The most flexible options, with these choice messages, can be accessed using the TUI through Avaya Message Store or through Outlook. The messages will actually be stored on the Avaya storage server but can also be accessed through Outlook via an IMAP4 account. There will be companies and enterprises that will always insist on keeping the voice and data separate. However, the ability to unify voice and e-mail into a single interface can be viewed as a streamlined process for users that will be embraced by many companies. The flexibility provided through Avaya Aura Messaging and can fit into the needs and network requirements of any company.
Reproduced from Global Knowledge White Paper: Unifying Avaya Aura Messaging