ITIL Exam Prep Question of the Week

Which of the following is the BEST description of a Function?

  1. A set of requirements that define the functionality of an application of service
  2. A business user
  3. The logical teams, groups, and/or departments that form the basic units of an organization
  4. A scheduled event between IT management and front-line staff

The correct answer is 3.

ITIL defines Functions as a logical concept that refers to the people and automated measures that execute a process or activity. These can be broken up into many teams, groups, and departments, or be contained within a single business unit.

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Related Courses
ITIL Foundation
ITIL Service Catalog

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