These are current trends that accentuate the need to invest in employee and customer education and training.
Training closes the skills gaps and develops new competencies, enabling organizations to develop a workforce with the capabilities necessary to optimize productivity, realize the full potential of their technology purchases, positively impact business performance, and stay competitive.
Two of the more relevant training programs with associated certifications and that help enhance productivity and quality are:
- Project Management
- Information Technology Infrastructure Library (ITIL®)
With the growing threat of hacking and data and identity theft, there are important reasons that corporations, government agencies, and academic institutions will see a significant return on investment value in training IT and other corporate personnel. Important methods and techniques of achieving cyber security include:
- Asset protection
- Threat management
- Access control
- Incident management
- Configuration management
- Contingency planning
Companies look to schools and universities to close the talent gaps by initiating programs and revising curricula to turn out graduates with the skills needed to perform today’s jobs. A more realistic solution is for companies, government agencies, and the military is to invest in training for present employees or to hire people who have a partial set of skills and train them.
Cloud computing is a rapidly growing trend for businesses and has the potential for significant benefits if implemented and managed properly. This requires organizations to invest in the training and education of their employees on cloud computing and virtualization in order to take advantage of the technologies and avoid the pitfalls.
There’s is a trend toward certification in a growing number of professions including:
- Information Technology (several classifications)
- Project Management
More and more knowledge, training, data, information, collaboration, discussions, and meetings take place on mobile devices. Investing in educating and training employees in mobile technologies and applications may well be the most important decision that organizations can make at this time. Businesses can justify a significant commitment to having a workforce educated in mobility if for no other reason than the incredible growth in the use of mobile devices.
Global Economic Expansion
Companies entering the worldwide market need to develop a comprehensive global expansion strategy to include a plan for recruiting and training personnel who are to be involved in planning, negotiating, selling, managing, and teaming with international suppliers, customers, and partners. Some of the needed capabilities to consider include:
- Business analysis
- Market analysis
- Business acumen
- International sales techniques and processes
- Global marketing
- Cultural awareness
- Project management
- International and region-specific laws and regulations
Excerpted and available for download from The Investment Value of Training (PDF)
IT & Business Certifications