You are doing quality planning for your project. You have decided to provide a cost-benefit analysis to show the benefits of meeting quality requirements relative to the expense associated with Project Quality Management activities. What is the primary benefit of meeting quality requirements?
- Fewer undetected errors
- Refined quality management practices
- Less rework
- Improved performance on quality audits
The correct answer is 3.
Less rework is the correct answer because according to the A Guide to the Project Management Body of Knowledge—Fifth Edition (PMBOK® Guide), “the cost of preventing mistakes is generally much less than the cost of correcting them when they are found by inspection.” This position is most consistent with the Zero Defects theory of Phillip Crosby.
Registered trademarks of the Project Management Institute, Inc.:
PMI, PMP, CAPM, PgMP, PMI-ACP, PMI-SP, PMI-RMP, PMBOK, and the PMI Registered Education Provider logo