Critical Thinking about the Unbiased Truth

When you are facing a client, are you sometimes forced to speak the ‘corporate truth’ as apposed to an unbiased truth?

‘$99 to fly across the country,’ is a sales gimmick…not the whole truth.

Sales messages are not how we, as professionals, should define any ‘truth.’ Clients need an unbiased truth, not a purchased truth. But that is where a fine line exists. Our own bias may have ignored the alternatives and/or not searched for any at all. As far as we know, our knowledge is ‘truth.’

In the classroom, the educator is there to pass on a real-life, multi-product experience; a less-biased offering. But a lot of corporate training content consists of, ‘Nothing exists but our product;’ unless the company is specifically targeting a competitive product that it wants to replace. For example, Microsoft Official Curriculum does not recognize any other competitive operating systems or products. In the real world, there are other options, because others believe these alternatives are just as viable, just as functional, just as good.

What then is the real truth? What guise has this truth taken in your world? Are you also toeing the proverbial line and keeping to the dogma?

Is this for survival? Does this chip away at integrity?

Have you ever stepped over the line of  integrity?

For the sake of what? Can you even remember?

Critical thinking techniques provide a mechanism – a methodology – to assist you in shrinking or removing your biases; and we all have biases. Looking at the issue or problem from all angles can certainly surprise you with a whole new world of information. You just have to learn how to remove your own bias and that of your associates and/or team members.

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  1. Derrick Gibson Reply

    Can any individual present the “unbiased truth” to another? How could anyone remove his or her ego? And what would such a human be?

    We want our professors and our professionals to have a bias toward the truth – as opposed to a bias toward superstition or other forms of tradition.

    We grow by having teachers say to us: “Here is what I know to be true” and as we test that it becomes revealed to us as, indeed, true: “Why does 2 + 2 = 4? In what context is that true?”

    So we must think critically about the veracity of our instructors, our counselors. As we grow and as our interactions grow, we must continually develop our skills for critical analysis of the information that we receive and how to make our own assessments as to whether the speaker has a bias towards truth or towards tradition.

  2. Christine Reply

    Since I moved into the consulting world three years ago I have been struggling to provide unbiased truth – about my skills and about the product we support. Critical thinking in problem solving means identifying the root cause before you identify the solution. Sometimes the solution is not throwing more money at the problem or more resources/tools but a change in business process: something clients do not always want to hear! A good business systems analyst must present all the options as if they themselves were soliciting the information.

  3. Dennis Moonitz Reply

    This is a very thought provoking and well written article. I am refreshed to see that GK has the courage to express its view on integrity right along with teaching technical knowledge. We all need to practice the ‘presence’ of a ‘higher’ accountability than our so-called ‘Charter’ to ‘The Company’. We need to place ourselves in the position of our ‘customer’ and enable them to make the right decision based upon any knowledge or insights we possess by virtue of our experience. If that means losing a sale or job, so be it. The customer will be more impressed with our integrity and that continue to pay dividends of a far greater value. The most valuable thing a man or organization possesses is its reputation…