Cisco Case Study: Improving Communications at Children’s Healthcare of Atlanta

Children’s Healthcare of Atlanta is ranked as the sixth leading pediatric hospital in the United States by Child Magazine. Double-digit growth over the past several years brought them to the point of needing a telecom system that would bring all of its phone numbers under a common area code and prefix, deliver consistent voice-mail, and provide resiliency in the event of a central office failure.

More than 5500 employees work at two main hospital campuses and 16 satellite locations throughout the greater Atlanta area. A separate administrative campus houses another 800 employees. And both hospitals are undergoing major expansion—enlarging emergency rooms, increasing diagnostic space, expanding surgical facilities, and increasing the total number of beds.

The telecom infrastructure was fragmented due to expansion and mergers. Each hospital campus had a different private branch exchange (PBX) telephone switch and the remote sites relied on local phone lines and key systems. Each campus and satellite office had its own set of telephone numbers assigned by the local telephone company – and were spread across Atlanta’s three different area codes.

All this combined to create a dial plan and voice messaging nightmare, where in some cases, people in adjoining buildings had different prefixes. And since the voicemail system wasn’t unified, important messages would have to be delivered by individually calling each person, which raised questions about whether everyone was receiving the same message.

Read the rest of this case study – and how Cisco helped streamline their systems – in our Cisco Resources section.

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