Cisco has introduced a method of integration with Microsoft Office Communicator (MOC) without the need to integrate a Cisco Presence Server with Microsoft Office Communicator Server. The product is called CUCiMOC [ed. note: pronounced “cookie-mock”] and it is an application which is simply installed on top of MOC client and enables the MOC users to seamlessly integrate into their currently deployed Cisco UC structure.
CUCiMOC allows users to control their Cisco IP desk phone with the MOC so they can call via their contact list, have the IP phone automatically go off hook and start dialing the number (known as “One Click Dialing”).
Additionally, once the user is talking on the phone, that information will be propagated into Cisco UC Services as a presence update to the phone directory list, so all other Cisco IP Phone users will see that they are currently on a call. And since the caller is doing this through the MOC client, OCS will update its own presence as well.
Other nice features include “rich call control” which lets a caller receiving a voice call will see it appear on their MOC client and can either pick up the call through their IP Phone, or they can choose to redirect it to another number in the system. If Unified Messaging is deployed, then the MOC user can mouse click to access your corporate voice messages and communications history, and rapidly respond to voice messages or missed calls.
Video and conference calling are also supported. If the MOC user placing a call also requests video support, Cisco Unified Communications Manager (CUCM) will set up the call as a video call allowing the on-board video support to be streamed from the MOC user. Since MOC users can automatically use any of the CUCM services, if they wish to set up a spur of the moment conference, all they would have to do is select more than one contact and choose to call. CUCM will automatically setup a multi-party conference.
CUCiMOC will give corporations who have already deployed MOC and want to easily tie it into their existing Cisco UC system. This lets them take advantage of MOC for instant message (IM) capabilities, and CUCM for Video/Audio conferencing, seamless manufacture-independent mobile phone support, phone services, easily configured automated attendant, unified messaging, and contact center services. By combining two truly great applications, companies have greater growth potential and lower total cost of ownership.
Author: Joe Parlas
Ed. Note: For more on this subject, consider taking our two-day CUCiMOC course. Global Knowledge has partnered with avodaq to be the exclusive providers of this course worldwide.