Get to know ServiceNow in 3 questions
- Date: 21 April, 2021
Global Knowledge has recently started offering ServiceNow training courses as an Authorized Training Distributer (ATD). This article tells you what ServiceNow is, what you can accomplish with it, and which training courses you can follow at Global Knowledge.
What is ServiceNow?
ServiceNow is a cloud-based organization specialized in service management, and one of the fastest growing organizations in the world.
The organization has developed a cloud computing platform to help companies manage digital business workflows across three areas: IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
It’s an injustice if you see ServiceNow only as an IT Service Management tool. The possibilities are endless - for example, consider the Now Platform with which users can automate their workflows and work smarter and faster. In the Now Platform, you’ll find various applications - read more about them on this page from ServiceNow.
What do you use ServiceNow for?
With ServiceNow, you can automate many tasks. This process / workflow automation takes place across different platforms. ServiceNow works well with other platforms. For example, in Microsoft Teams, an integration with various workflows is now available.
ServiceNow not only offers solutions for IT professionals, but also for HR professionals and customer service employees. Consequently, there are various trainings and certifications available - Application Specialist, Business Process Analyst, Developer, Implementer, Practitioner (Tech Ops), Process User, and System Administrator.
Which ServiceNow training courses can you follow at Global Knowledge? (And which certifications can you get?)
Global Knowledge has recently become an Authorized Training Distributer of ServiceNow. This means that you can follow no fewer than 35 ServiceNow training courses with us. There are ServiceNow training courses for both beginners and advanced users.
After the training, you can also take exams at Global Knowledge so that you can obtain your certification. You can view the full training portfolio here. In this article, we’ve highlighted two training courses.
ServiceNow Fundamentals (SNF)
Duration: 3 days
Language: English
The ServiceNow Fundamentals training is an introduction to ServiceNow. This makes it the ideal course for professionals who haven’t worked with ServiceNow before or need a refresher course.
During the training, you’ll learn how to use applications and modules in ServiceNow with Application and Filter Navigators, work with Form Layout and Form Designer, and much more. Learn more about the training via the button below.
After the training, you can take the Certified System Administrator exam. If you complete this successfully, you can call yourself a ServiceNow Certified System Administrator. Learn more about the exam and certification via the button below.
Adopting A Platform Owner Mindset
Duration: 2 days
Language: English
Adopting A Platform Owner Mindset is a two-day business simulation workshop. This workshop is perfect if you work with ServiceNow and want to make better strategic decisions. As the name says it, during the training, you develop a platform-owner mindset. In two days, you’ll learn through a simulation, what the challenges are with the adoption of ServiceNow in your organization, how to oversee and manage workflows and much more. Learn more via the button below.
Learn more
Do you want to learn more about ServiceNow? Is the ServiceNow training you are looking for not listed? Visit the ServiceNow training page, where you can find everything you want to know about the ServiceNow portfolio. Will you be at a ServiceNow training soon?
