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ACSS - Avaya Aura® Communication Manager Administration Test

Avaya Training

Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams and Online Tests as a requirement to earn the credential.

Required Exams

ACSS - Avaya Aura® Communication Manager Administration Test (2145T)

This test has 54 questions and the minimum passing score is 72% (39 of 54 correct). The candidate has 90 minutes to complete this test.

Exam Objectives

The test covers the following knowledge areas and learning objectives:

System Overview

  • Describe the role of Communication Manager (CM) in the Avaya Aura core.
  • Describe the Communication Manager architecture.
  • Describe the role of System Manager for administering Communication Manager.
  • Describe the role of alternative administration interface such as Avaya Site Administration (ASA).


  • Describe the purpose of the Communication Manager Dial Plan.
  • Describe the purpose of CM Feature Access (FAC) codes.
  • Define CM Station and User Administration.
  • Define CM Group feature such as Hunt Groups and Pick-up Groups.
  • Define CM Call Treatment options such as Call Coverage and Call Forward.


  • Backup Communication Manager
  • Describe troubleshooting alarms and error reports.
  • Interpret and use: security and real-time monitoring, system status logs, and reports

Next Steps

The ACSS - Avaya Aura® Communication Manager Administration Test (2145T) is a requirement to earn the ACSS - Avaya Aura® Call Center Elite and Call Center Elite Multichannel credential.

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