ACSS - Avaya Aura® Communication Manager Administration Test

Avaya Aura® Communication Manager Administration Test (2145T)

This test has 54 questions and the minimum passing score is 72% (39 of 54 correct). The candidate has 90 minutes to complete this test.

Exam Objectives

The test covers the following knowledge areas and learning objectives:

System Overview

• Describe the role of Communication Manager (CM) in the Avaya Aura core.
• Describe the Communication Manager architecture.
• Describe the role of System Manager for administering Communication Manager.
• Describe the role of alternative administration interface such as Avaya Site Administration (ASA).

Administration

• Describe the purpose of the Communication Manager Dial Plan.
• Describe the purpose of CM Feature Access (FAC) codes.
• Define CM Station and User Administration.
• Define CM Group feature such as Hunt Groups and Pick-up Groups.
• Define CM Call Treatment options such as Call Coverage and Call Forward.

Maintenance

• Backup Communication Manager
• Describe troubleshooting alarms and error reports.
• Interpret and use: security and real-time monitoring, system status logs, and reports

The ACSS - Avaya Aura® Communication Manager Administration Test (2145T) is a requirement to earn the ACSS - Avaya Aura® Call Center Elite and Call Center Elite Multichannel credential.