A quick 30 minute look at ITIL4 Service Value System focusing on the guiding principles – part of the core guidance of ITIL4. This webinar includes an example of how this guidance might be applied in an organization.
With over 40 years of experience, Paul is an experienced classroom trainer who brings an understanding and appreciation of business needs and objectives into the classroom. Working through numerous organizations, Paul has served as a Systems Analyst, Network Analyst, Network Architect, Project Manager, Management Consultant, and Business Analyst. He is a co-author of the TCP/IP Bible.
In this webinar, you will learn:
- An Introduction to ITIL
- The evolution of ITIL
- The ITIL4 Service Value System components
- The ITIL4 Guiding Principles
- A sample application of the Guiding Principles