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Understanding the Difference Between Incident Management and Problem Management

Webinar – Recorded | April 02, 2015

In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.

ABCs of ITIL®

White Paper | Feb. 27, 2015

Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.

Getting Started with Change Management

Webinar – Recorded | Dec. 04, 2014

You will learn how many organizations approach change management as compared to how best practices dictate that change management should work. Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.

Upgrading from SharePoint 2010 to SharePoint 2013

Video | Aug. 07, 2014

If you're running SharePoint 2010, learn how SharePoint 2013 is different and what you'll need to learn to deploy it effectively.

Managing Storage with the Linux Logical Volume Manager (LVM)

Video | July 31, 2014

The Logical Volume Manager (LVM) is a powerful tool for managing storage on Linux servers. This video provides an overview of how LVM works and explores several ways that LVM makes storage management easier and more flexible. Examples include how to expand storage capacity on the fly using LVM and resize2fs, and how to migrate data from local storage to a storage area network (SAN) without downtime using pvmove.

How to Study for and Pass ITIL Intermediate Exams

Webinar – Recorded | July 24, 2014

In this hour-long webinar by Global Knowledge instructor and ITIL Expert Michael Scarborough, you will learn how to study for and succeed in passing ITIL Intermediate Exams. You will learn how to approach an ITIL Intermediate exam, the true/false approach and why it works and how to study for the ITIL Intermediate exams.

Problem Solving - Root Cause Analysis using Kepner Tregoe

Video | July 24, 2014

Problem Solving - Root Cause Analysis using Kepner Tregoe

An Introduction to Agile: The New Mainstream Approach to Software Delivery

Webinar – Recorded | July 10, 2014

With Forrester Research declaring "Waterfall processes have become obstacles to speed, quality and predictability," and more than 85% of CIO's surveyed by CIO Magazine using or planning to pursue Agile practices in 2014, this one-hour webinar will explore the basics of Agile and why so many organizations are adopting Agile methods.

Future-Proof your IT Career in The Digital Age: A Practical Guide

Webinar – Recorded | June 26, 2014

With the onset of the Digital Age, IT professionals today are hit with a tsunami of changes! "By 2018, adoption of mobile, social, cloud, analytics will redefine 90% of IT roles" according to IDC 2014 Predictions: CIO Agenda. Large organizations are eliminating silos. Small and medium organizations are outsourcing technology services. Digital natives have entered the workforce. New roles will emerge as new ways of doing business are introduced and as old technology fades away. Today's IT professionals must adapt, and a new set of skills is in order. Join Pranav Shah, Manager of Information Technology and Security at Sony Canada, and Pam Maguire, Business Development Manager, Global Knowledge, for a 60 minute webinar on how to future-proof your IT career in the Digital Age. You will learn about how IT roles are changing, what organizations are looking for, and what you can do now to be ready.

Get Your Best Practices in Order: ITSM and Your Organization

Webinar – Recorded | June 24, 2014

Nasser El-Batal will walk you through the most useful, recognized, and mandated ITSM best practices in the industry: TOGAF, COBIT and ITIL®. He will highlight the benefits of integrating them into a single implementation program to avoid project disaster. Discussions are focused on "Getting Your House in Order" and how to establish your own organization-specific business transformation program, while increasing your organization maturity.