Resource Library

If you're responsible for creating marketing content and the demand for fresh content is stressing you out, help has arrived. In this hour-long webinar, award-winning content creator Gail Mercer-MacKay will show you how to easily create new content that will attract prospects even if you're short on time and budget. You will learn how basic building blocks, such as blogs, social media and newsletters, support each other and can be reused multiple times. By producing fresh content, leveraging the content of others and broadcasting through various mechanisms to drive awareness, followers, likes and leads, you can obtain your desired results by investing only seven to 10 hours a month.

Technology in the digital age is disrupting everything in our lives and our workplace -- and it's impacting all aspects of the "People, Process and Technology" paradigm. Changes for IT professionals, project managers and business analysts are profound and are happening at lightning speed - faster than we've ever seen before. Individuals and organizations must keep pace or get left behind. Never fear. Along with the danger of quickly finding yourself on the sidelines are opportunities for tremendous career growth. Join us for this one-hour session on career management in the digital age. You will learn about the forces that are impacting business, how skills are evolving, which new skills will emerge and what you can do to adapt and succeed in the digital age.

You will learn how many organizations approach change management as compared to how best practices dictate that change management should work. Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.

How can leaders and Human Resources professionals use effective, simple and research-based talent management practices to contribute to their organization's success? Too many leadership development theories provide complex and confusing answers. Join Jocelyn Bérard as he shares the core practices introduced in his new book, Accelerating Leadership Development, which reflects his extensive research and years of experience in making leadership development uncomplicated and practical.

Creativity is the “due diligence” of effective problem analysis. It is through creativity that the best possible solution for a problem is discovered. Without creativity, decisions are often one-dimensional, superficial, and near-sighted.

Every manager wants to get the most out of every employee and maximize team cohesion and efficiency. Making your team members feel as if they are being heard, understood, and acknowledged is critical to any management strategy. Actively listening to team members’ thoughts, ideas, and challenges drives employee engagement and satisfaction, which drives better results. View the slide deck>>

It’s inevitable. At some point in your career, you’ll find yourself working alongside individuals who fall into the general category of “Difficult People.” The effects these people can have on an organization vary greatly but usually involve many problems for the team. This white paper describes some of the more common types of difficult people and provides you with tips on how to handle them.

When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal. An interview has an intended line of questioning; it may also have alternate lines of questioning and unanticipated paths where the interviewee has raised issues or answered questions in a way the business analyst had not considered or planned. In short, an interview is a social process.

In this informative webinar, you will learn about the popular and overlooked ways organizations and professionals can purchase training to become more resilient. 

Often we let personal biases and other intuitive mental forces push us towards quick decisions. In contrast, good decision makers make the effort to really analyze issues. Instead learn how to become a critical thinker by separating facts from assumptions to make consistent, high-quality decisions.