Resource Library

My most recent blog addressed whether PMP and CAPM boot camps are worth the time and effort. I concluded that for most exam writers, it really did make sense to buckle down and take advantage of all that a quality boot camp offers.

The past months have seen the release of both the International Institute of Business Analysis (IIBA)'s long-awaited A Guide to the Business Analysis Body of Knowledge (BABOK® Guide) v3 and the Project Management Institute® (PMI®)'s Business Analysis for Practitioners. While both represent interesting developments in the field of business analysis, they also provide lots of information to process. There's no need to go it alone! Join Global Knowledge instructors Cheryl Lee and Adam McClellan for this complimentary, hour- long webinar to learn about the differences between the two guides, how both guides compare to the previous version of the BABOK ® Guide, and where all this might be going.

Cisco Collaboration Systems Release (CSR) 10.6, along with CUCM 10.5(2), enhances the user and administrator experiences and interactions. In many cases, a change to one product may necessitate changes to other products. For example, where the deployment options for video conference control changed to place all control behind the Telepresence Conductor, Cisco Prime Collaboration management tools had to be updated to reflect this new deployment approach. As new endpoints are added, CUCM and Prime Collaboration both needed to be updated to reflect the new endpoints.

On February 17, 2015, Cisco announced changes to the existing voice and video certifications and detailed the new collaboration certification portfolio. This white paper provides an overview of the changes to Cisco certifications with respect to voice and video, outlining dates, and deadlines that may affect your certification process.

Complexity has always been a part of projects. But today, globalization, new technologies and changing markets have combined to add to the complexity. Today's projects have more stakeholders, more ambiguity and more politics than ever, and project managers need new tools and approaches to succeed. Join Alexander Stanisic and Michelle Moore of Global Knowledge for an information-packed hour on how to manage the complexity of the 21st-century project.

In many organizations, the Program/Project Management Office (PMO) is viewed as purely a cost center, so it becomes marginalized by additional layers of bureaucracy, oversight and cost. But the essence of the PMO and portfolio management in general is to add value to the organization. So how do organizations reconcile the cost of the PMO versus the value it adds? The short answer is to flip the conversation on its head and talk about the PMO as a revenue driver rather than a cost center. In this hour-long webinar, Global Knowledge PMP-certified senior product manager Daniel Stober will explain how, by focusing on efficiencies gained and reduced waste, you can shift the conversation from the PMO being a necessary evil to the PMO being critical for organizational success.

For project managers, meeting stakeholder expectations means that you have to know what the expectations are to begin with if you are ever expected to meet them. After expectations have been set, follow up with your stakeholders to ensure that the expectations haven't changed. People change their minds often, so communicate in order to influence their perceptions and expectations. You may be surprised how simple communication and understanding expectations can positively affect your next project.

In this hour-long webinar, Global Knowledge instructor and PMP-certified project management expert Daniel Stober will look beyond the triple constraint model and focus on the true essence of project success: stakeholder satisfaction. Many project managers (PMs) fall into the familiar habit of managing based on the constraints of time, cost and scope. While all of these are important, managing them effectively doesn't guarantee project success if the PM fails to conduct proper stakeholder management. To manage stakeholders effectively, the PM has to set expectations. Once expectations are set, the PM must influence the perception of project performance with the stakeholder. Tune in as Dan explores methods you can use to accomplish that goal.

This power session is an introduction to Managing Stakeholder relations. It offers new ways of managing and dealing with projects, which focus more on communications, understanding stakeholders' needs and managing their expectations, as well as learning about organizational politics and culture, and performing value-add activities. It provides a practical approach to managing issues that matter most for project success - communication, stakeholder expectations, risk, change and quality; so that the scope, schedule and cost end up on target, achieving the desired outcomes for the organization.

The project manager (PM) and business analyst (BA) have to be key allies in the management of any project. That can be difficult when project work is duplicated because of the overlapping tasks defined by the International Institute of Business Analysis (IIBA®) and the Project Management Institute (PMI®). Still, as long as roles are clearly defined and understood, the two can cooperate and collaborate, instead of competing. In this hour-long webinar, Global Knowledge instructor and PMP-certified project management expert Daniel Stober will explain how to delineate the roles.