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CISSP Certification is an Indicator of Cybersecurity Expertise

Article | March 14, 2019

(ISC)2’s CISSP (Certified Information System Security Practitioner) is a widely desired indicator of cybersecurity knowledge, experience and excellence on the resume of many IT professionals. Learn how to prep for the most comprehensive and in-demand cybersecurity certification.

ITIL 4: The Changes, What’s New and How it Impacts You

Webinar – Recorded | Feb. 14, 2019

ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.

ITIL is Updating: ITIL 4 Foundation Now Addresses Evolving Best Practices

Article | Feb. 04, 2019

The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.

Bridge Your Knowledge from ITIL v3 to ITIL 4

Article | Feb. 01, 2019

ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4. 

IT Horror Stories

Article | Oct. 08, 2018

We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.

6 Things IT Professionals Can Learn from the Film “Groundhog Day”

Article | Feb. 01, 2018

Aside from plenty of laughs, the 1993 film “Groundhog Day” actually delivers powerful messages about change, love and the too-often-overlooked importance of being courteous to others. Phil is unable to break the time loop until he totally changes who he is. Unless you’re as selfish and heartless as Phil, you probably don’t require this type of transformation to break the repetition. But everyone could stand to make a few smaller changes to get the most out of life and your profession.

Guide to ITIL® Certifications and Tips for Exam Success

White Paper | Jan. 03, 2018

This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.

Ten IT Skills on the Brink of Extinction

Article | Aug. 19, 2017

To help you stay ahead of the game, here are ten IT skills that are on the brink of extinction.

A Toolkit for Project Time Estimation

White Paper | Jan. 06, 2017

Resource management is always an issue in any project, especially when the stakeholders from whom we need time have operational duties to perform.  If our requirements team was at our disposal 100 percent, always completed activities on target, and worked a full eight hour day without distraction or a loss of productivity, then estimating time would be simple. In this paper, we explore standard approaches to time estimation, the dangers of multi-tasking, and estimation alternatives, which consider work habits and productivity norms.

You’ve Completed ITIL® Foundation: Now How to Implement It

White Paper | Nov. 30, 2016

Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”