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Agile and Business Analysts – Is There a Place For Us?

Webinar – Recorded | May 11, 2017

As organizations embark on agile initiatives, business analysts can serve a critical role in ensuring the success of those initiatives. This one-hour webinar will explore why business analysts embody core values and skills to thrive in an agile world. In this one-hour webinar, you will learn: Common myths about agile and business analysis, Agile roles for business analysts, BA skills for succeeding in an agile world, and Maximizing value – at the core of the BA role

Is Agile the Best Way Forward for Your Organization?

Webinar – Recorded | April 07, 2017

This webinar focuses on assisting leaders who are determining whether Agile is right for their organization. In one hour, we will take you from the basic concepts of Agile methodology to understanding the process and what your role is as a leader. You will learn the challenges and benefits and how an Agile culture can fuel your teams and provide value for your customers faster.

Project Managers in Agile - Where do They Fit In?

Webinar – Recorded | March 31, 2017

Agile project management literally turns the world of managing projects upside down. The triple constraint is balanced in an unconventional way, the role of the matrix team coordinator is downplayed, and risk management can be built into the prioritization approach. So, what is left for the PM to do?

Guide to Avaya Aura Contact Center (AACC)

Special Report | Aug. 29, 2016

This guide will help you identify the necessary steps for adding a new line of business to your existing Avaya Aura Contact Center.

What's New in IP Office Manager Release 9.1

White Paper | May 26, 2015

Avaya introduced IP Office Manager Release 9.1 on December 22, 2014. As we all know from working with IP Office Manager, every new release brings changes to its GUI. Use this white paper to help you prepare to install and administer IP Office Manager 9.1.

Avaya Aura Communication Branch Gateway Standard Local Survivability

Article | April 22, 2015

Standard Local Survivability (SLS) is a cost-effective alternative well suited to a branch location that does not have sophisticated telephony needs. In contrast to the server-based survivability features, SLS operates entirely from the H.248 Branch Gateway and requires a data set comprised of CM translations (survivable ARS analysis and configuration data). When you log into a H.248 Media Gateway via CLI you have likely noticed the screen message “Survivable-call-engine is disabled.” Let’s take a look at what this means.

Avaya Aura Communication Manager Team Button Simplified

Article | June 18, 2014

The Avaya Aura product line offers many features to handle calls that come into one number and need to be answered my multiple phones. Here, I’ll show you how to use the Communication Manager Team Button.

SIP and the Art of Converged Communications

White Paper | June 18, 2013

Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. SIP allows endpoints to locate other endpoints, whether stationary or mobile. SIP doesn't have to worry about transporting voice or video as Real Time Transport Protocol (RTP) takes care of that. It also relies on Session Description Protocol (SDP) to negotiate capabilities and codecs. SIP does not provide a Directory Service or Authentication, but it does work with services such as LDAP or RADIUS. SIP is only concerned with signaling. This white paper is going to look at the way SIP is used in the converged Unified Communications environment.

2013 IT Skills and Salary Report

Special Report | April 05, 2013

Get a look at how your numbers compare to your peers and neighbors with our comprehensive lists below. A Note About Our Certification List For the condensed list of certifications in our 2013 IT Skills & Salary Report, we included only certifications that received enough responses to be statistically relevant. The list below is more inclusive. Certification data is for informational purposes only, as the values of some of the more exclusive certifications are based on few responses and, therefore, are less reliable.

6 Common Avaya System and Session Manager Troubleshooting Solutions

Article | Jan. 24, 2012

As many of you work on integrating Avaya Aura System and Session Manager into your networks, the case for troubleshooting will indeed occur. There are built in tests in the System Manager that allow you to run tests on 14 different areas, including Session Manager. But what do you do with the results when you get them? I am going to outline six of the most common problems and solutions when installing and implementing System and Session Manager and what steps you can take to troubleshoot and correct the problem.