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Avaya Aura Communication Manager Team Button Simplified

Article | June 18, 2014

The Avaya Aura product line offers many features to handle calls that come into one number and need to be answered my multiple phones. Here, I’ll show you how to use the Communication Manager Team Button.

SIP and the Art of Converged Communications

White Paper | June 18, 2013

Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. SIP allows endpoints to locate other endpoints, whether stationary or mobile. SIP doesn't have to worry about transporting voice or video as Real Time Transport Protocol (RTP) takes care of that. It also relies on Session Description Protocol (SDP) to negotiate capabilities and codecs. SIP does not provide a Directory Service or Authentication, but it does work with services such as LDAP or RADIUS. SIP is only concerned with signaling. This white paper is going to look at the way SIP is used in the converged Unified Communications environment.

6 Common Avaya System and Session Manager Troubleshooting Solutions

Article | Jan. 24, 2012

As many of you work on integrating Avaya Aura System and Session Manager into your networks, the case for troubleshooting will indeed occur. There are built in tests in the System Manager that allow you to run tests on 14 different areas, including Session Manager. But what do you do with the results when you get them? I am going to outline six of the most common problems and solutions when installing and implementing System and Session Manager and what steps you can take to troubleshoot and correct the problem.

6 Common Avaya System and Session Manager Troubleshooting Solutions

Article | Jan. 24, 2012

Learn six of the most common problems when installing and implementing Avaya System and Session Manager, including CLI commands, and what steps you can take to troubleshoot and correct the problem.

The Basics of Avaya Aura Contact Center Scripting

Article | Nov. 02, 2011

In this two part series, we look at the fundamentals of Avaya Aura Contact Center Scripting. Scripting design can be classified into four primary components: Call Sorting/Filtering Closed Condition Check Basic Treatment Loop Function