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The 10 Most Important IT Skills for 2019

Article | Aug. 30, 2019

With skills gaps plaguing the industry, these 10 skills are must-haves for all IT departments. It’s no coincidence that these skills make up a large percentage of the IT skills gap across the industry. Decision-makers are struggling to fill these job roles. The positions also pay well because of a lack of qualified professionals. If you’re looking to make an IT skills investment or start a new career path this year, these are the areas to consider.

IT Certifications: 5 New Realities

Article | Aug. 27, 2019

The value of IT certifications has grown considerably over the last decade. Examine the evolution of certification trends, see the top-paying certifications and learn how decision-makers are struggling to hire certified employees.

15 Top-Paying IT Certifications for 2019

Article | July 08, 2019

Based on survey responses from the Global Knowledge 2019 IT Skills and Salary Report, this year’s highest-paying certifications reveal a strong emphasis on particular topics, such as cloud computing, cybersecurity, networking and project management. In fact, cloud and project management dominate the top five spots.

What Is Project Scope Management? An Overview

Article | June 21, 2019

Project Scope Management sets the foundation for the creation, development and successful delivery of a project. Learn about the project management process here.

5 Most Popular IT Certifications for 2019

Article | May 13, 2019

While IT professionals are most likely to hold certifications in CompTIA and Microsoft, a greater percentage are pursuing credentials in AWS and Cisco in 2019. Here is a list of the five most sought-after IT certifications this year.

Why Now Is the Right Time to Combine ITIL® 4 and Project Management

Article | May 09, 2019

For organizations with the willingness to get in shape and regain their corporate vitality, combining and aligning best practice frameworks is a sure way to achieve that goal. Admittedly, it takes work. Combining ITIL® 4 and project management should be high on your list.

Level Up with the PMP Certification

Webinar – Recorded | May 02, 2019

After several decades on the market, the Project Management Professional® certification continues to be one of the most in-demand certifications worldwide. Learn how you can increase your salary, project success, and organizational value with this recorded webinar.

Everything You Need to Know About the CISSP Exam Changes

Article | March 20, 2019

The CISSP (Certified Information System Security Practitioner) certification exam update in 2018 included a modest revision of the topics and a significant change to the testing process. Preparing for the CISSP exam has become more challenging. Here's everything you need to know about the changes.

CISSP Certification is an Indicator of Cybersecurity Expertise

Article | March 14, 2019

(ISC)2’s CISSP (Certified Information System Security Practitioner) is a widely desired indicator of cybersecurity knowledge, experience and excellence on the resume of many IT professionals. Learn how to prep for the most comprehensive and in-demand cybersecurity certification.

10 Certifications That Really Mean Something

Article | Nov. 01, 2018

How do you measure the experience and knowledge of an IT professional? One way is through certifications. Earning any certification is a notable achievement, though not all certifications carry the same perceived worth.

Top 5 Must-Have Skills for IT Departments

Article | Sep. 01, 2018

Technology trends such as these show no signs of abating, and IT administrators need to be prepared. Having a well-rounded and versatile team of IT practitioners is becoming increasingly necessary. In the following article, we examine five key skills that every IT department should have covered, regardless of the size of the company.

Four Steps for Passing the PMP Exam

Article | May 29, 2018

If you have been a professional project manager for a number of years, then it is highly likely that you have considered earning your PMP credential. And why wouldn’t you? It is well known that the PMP certificate is not only a demonstration of your mastery of project management concepts, but it also shows that you have the dedication to take on a rigorous course of study. For some the task can seem daunting, but it doesn’t have to be. The key to successfully navigating the exam process is to approach it like a project, which you already know how to do!

Playing the Joint Project Manager-Business Analyst Role

White Paper | May 15, 2018

Being able to play both roles of a project manager (PM) and a business analyst (BA) is a great skillset to have. Learn how to ensure your team gets what it needs in these two key roles so that you all can deliver successfully.

PMP Exam Prep Quick Hits: The Quality Gurus You Need to Know

Article | May 01, 2018

Quality, as we know it today, is an accumulation of several concepts that together create a comprehensive approach to quality. The views of quality, as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and tested on the PMP® exam, focus primarily on the work of three major contributors: W. Edwards Deming, Joseph M. Juran and Philip B. Crosby.

How to Make Agile Project Management Work in Your Organization

Webinar – Recorded | Feb. 27, 2018

So you want to be more agile, but is it possible in a waterfall world? The short answer is yes! Waterfall can be combined with principles of agility. The trick is to recognize how agile practices lead to organizational agility. Any organization can become more agile, but there are trade-offs that need to be considered. In this hour-long webinar, instructor and presenter Brian Egan will help you understand how to make agile work within your organization. In it you will learn: Agile best practices Discover how organizations can be more agile Agile vs. Waterfall: Discuss the pros and cons of each Dispense the myth that agile can only be used for software development Watch this webinar today and learn how and why your organization should become more agile! Recommended Agile Project Management courses: Introduction to Agile Agile Project Management Transitioning from Waterfall to Agile PMI Agile Certified Practitioner (PMI-ACP)® Boot Camp

This is Why You Should Cross-Certify

Article | Dec. 15, 2017

Each year as the data from the Global Knowledge IT Skills and Salary Survey is put through the analysis process, certain trends become clearer. One of those is the prevalence of IT professionals who pursue certifications across multiple categories.

What to Expect with the New PMBOKv6 Updates

Webinar – Recorded | Dec. 12, 2017

Right on schedule, PMI has announced the revision and update of the PMP exam that will roll out March 26, 2018. For those who are on their journey to certification, exam revisions can be stressful. In this hour-long webinar presented by Global Knowledge, our resident PMP-certified project manager Dan Stober will present information on the changes and how to prepare for the PMBOK 6th Edition PMP exam. This webinar will cover all aspects of the update, and start you on the road to success! What you will learn: How the new “Role of the Project Manager” chapter impacts you. Three new processes and their inputs, tools, techniques, and outputs. How the addition of four new sections per chapter benefits you as a project manager. Why PMI is changing and updating the PMP exam. Recommended Project Management Courses Project Management Professional (PMP)® Exam Prep Boot Camp Project Management Fundamentals IT Project Management Project Management Professional (PMP) ® Renewal Program

How Data is Delivered

Article | Sep. 21, 2017

Every second of every day, data is being sent and received. Billions of data packets are processed by your company’s network every day. In fact, you received dozens of packets just to read this article, but the vast majority of us have no idea how this works. People have no clue as to what goes on behind the scenes to ensure data actually gets to the right device.

Importance of Project Schedule and Cost Control in Project Management

Article | July 07, 2017

Keep your project on time and within budget by controlling the baselines, budget, and schedule. View our comprehensive guide to project management, from project scheduling to cost control, from the experts at Global Knowledge.

Top 10 Business Analysis Terms

Article | June 15, 2017

Whether you are just getting started in business analysis or want to gain a better understanding of certain aspects of business analysis, we have compiled a list of frequently used terms to help you get started.

What is Project Quality Management?

Article | April 10, 2017

Modern quality management and project management are complementary. They both emphasize customer satisfaction and the underlying belief that quality leads to customer satisfaction. The main objective in quality management is making sure that the project meets the needs it was originally created to meet—nothing more, nothing less. In other words, to ensure quality, you must meet the needs of the stakeholder.

What is Project Quality Management?

Article | April 10, 2017

Project quality management is the process of determining the quality standards that are applicable to a project and devising a way to satisfy them. Learn more here.

Is Agile the Best Way Forward for Your Organization?

Webinar – Recorded | April 07, 2017

This webinar focuses on assisting leaders who are determining whether Agile is right for their organization. In one hour, we will take you from the basic concepts of Agile methodology to understanding the process and what your role is as a leader. You will learn the challenges and benefits and how an Agile culture can fuel your teams and provide value for your customers faster.

3 Project Manager Skills to Improve Project Team Success

Article | April 04, 2017

The question of how a project manager working in a functional or matrix organizational structure gets team members to perform is asked in almost every project management class I have taught.

Project Managers in Agile - Where do They Fit In?

Webinar – Recorded | March 31, 2017

Agile project management literally turns the world of managing projects upside down. The triple constraint is balanced in an unconventional way, the role of the matrix team coordinator is downplayed, and risk management can be built into the prioritization approach. So, what is left for the PM to do?

PMBOK Guide 6th Edition: A Deep Dive into the Changes

Article | Dec. 02, 2016

Are you prepping for the PMP exam? What should you know about the impending new edition of A Guide to the Project Management Body of Knowledge PMBOK® Guide before scheduling your examination?

The Tools and Techniques Useful in Quality Planning, Assurance and Control

White Paper | March 29, 2016

When creating products, providing services and achieving results, consistency is the goal of quality management. This white paper gives you a basic overview of the tools and techniques you need for quality planning and quality assurance. Learn which resources help you to evaluate programs, prioritize objectives or discover problem areas. Featured within this white paper are Kaoru Ishikawa’s seven quality tools which include flowcharts, histograms and cause-and-effect diagrams. 

How the New PMP Exam and PDU Structure Impacts You

Webinar – Recorded | Dec. 17, 2015

Beginning in 2016, substantial PMP® exam changes will be taking effect. Also changing is how the PMP and other credentials PMI offers are maintained. In this hour-long webinar, our resident PMP-certified project manager Dan Stober will present the modifications to the Continuing Certification Requirements program for PMI certifications that are taking place on December 1, 2015, and how you should prepare for them. He will feature the new PMI Talent Triangle alongside the minimum and maximum allowable PDUs in all categories.

Benefits of an “Agile” Mindset

Article | Nov. 24, 2015

Projects are a social endeavor. Traditional project management approaches have shied away from the social advantages a more agile project environment brings. By nature, we are storytelling, pattern seeking and social people. We need colocation to shine truly in a project environment.

PMP Formula of the Week: Confidence Level

Article | Nov. 02, 2015

You are estimating the total project cost using three points for cost estimates with a 95 percent confidence level. What is the cost estimate range if the estimated project cost is $120,000 and the standard deviation is $2,500?

PMP Formula of the Week: Rent, Lease or Buy?

Article | Aug. 17, 2015

You are the project manager on a construction project where you are deliberating between renting, leasing or purchasing a large piece of equipment. Equipment pricing: Rent at a cost of $2,500 per day; Lease for a 60 day period at $2,500 per day, with a 10% discount; Purchase at a price of $100,000. By looking at your project schedule, you have estimated that you will use the equipment about 50 to 60 days. Based only on price, which decision would you recommend?

Four-Point Plan for Developing Durable Project Management Talent

Webinar – Recorded | Aug. 13, 2015

Introducing new talent to an established organization can be difficult for many reasons. Seasoned employees may view the incoming new hires as "too green" or as not having the required skills to contribute in a meaningful way. They may worry about having to "waste time" teaching the newbies things that they should already know or get aggravated when the new employees are not familiar with "the way we do things around here." Additionally, it is difficult to know if the right new hires are being put into the right positions for their interests, abilities and talents. After all, a resume and an interview can only tell a hiring manager so much about the person they are bringing on board, and often talented employees are simply being put into a role that is not a good fit.

Proving Project Value

Webinar – Recorded | Aug. 13, 2015

We often discuss how to manage projects, but we overlook an essential step: proving project value. Proving project value ensures that organizational strategies are aligned with project objectives.

PMP Formula of the Week: Point of Total Assumption

Article | Aug. 10, 2015

Your organization and a seller have just agreed to a contract with a total cost of $150,000, an estimated profit of $10,000, buyer/seller sharing of 70/30 and a ceiling price of $170,000. What is the PTA (point of total assumption)? A. $170,000 B. $160,000 C. $164,2...

The Impact of IIBA's New BABOK® Guide and PMI's New Business Analysis for Practitioners Guide

Webinar – Recorded | June 25, 2015

The past months have seen the release of both the International Institute of Business Analysis (IIBA)'s long-awaited A Guide to the Business Analysis Body of Knowledge (BABOK® Guide) v3 and the Project Management Institute® (PMI®)'s Business Analysis for Practitioners. While both represent interesting developments in the field of business analysis, they also provide lots of information to process. There's no need to go it alone! Join Global Knowledge instructors Cheryl Lee and Adam McClellan for this complimentary, hour- long webinar to learn about the differences between the two guides, how both guides compare to the previous version of the BABOK ® Guide, and where all this might be going.

Project Managers are Makers; Change Managers are Shakers!

Webinar – Recorded | May 28, 2015

Change managers and project managers come at the same goal of maximizing ROI for their organizations, but from different perspectives and approaches and with different skill sets. While project managers are responsible for achieving specific objectives on time and on budget, the change manager's role is broader. Change managers apply a structured approach to helping individuals, teams and organizations negotiate relentless change. A project manager turns ideas into reality. Increasingly, project managers are required to take on the role of change manager as well. Business today can't afford to carry out tasks without considering the larger picture. Today, integration is unavoidable - and expected. In this hour-long interactive session, we'll discuss the similarities and differences between project management and change management. We'll also identify the occasions when both a project manager and a change manager might be needed.

Top 6 Keys to Working Successfully in a Matrix Organization

Article | May 26, 2015

As organizations look to do more with fewer resources and leverage scarce knowledge better across their entire organization, we see lots of companies moving to matrix structures. A matrix structure can be defined as “a mixed organizational form in which normal hierarchy is overlaid by some form of lateral authority or influence resulting in two chains of command — one along functional lines and the other along project lines.”

Quick Look at the PMBOK® Guide: Decision Tree Diagrams

Article | May 22, 2015

In this blog series, we'll get you up to speed on using the key tools listed in the PMBOK® Guide, including Decision Tree Diagrams.

Project Team Member Performance

White Paper | May 21, 2015

Most project team members report to a functional manager who controls their assignments, performance appraisals, raises, bonuses, etc. Until recently, project managers (PMs) had little input into any of these processes. In this paper, learn how a PM working in a functional or matrix organizational structure can get team members to perform.

2015 IT Skills and Salary Report

Special Report | May 06, 2015

The results are in and analysis is complete from our eighth annual IT Skills and Salary Survey. This was our third in partnership with Windows IT Pro and one of the industry's largest with more than 11,000 North American respondents. Download your copy to learn how your salary compares to your peers, whether you have the skills IT decision-makers are looking for and much more  

How To Protect Data in Flight

Article | April 28, 2015

Accessing cloud-based resources, whether they be IaaS/PaaS/SaaS-based, is very convenient. With a browser and Internet connection, you are up and running. No driving to your work office, no need to log into the corporate network. Just open up your web browser and go. This convenience, however, comes with a security risk. All of your business work is conducted over an insecure communication network. Unlike your office network, where the network link between you and the data center is under corporate control and is physically secure, the cloud access link is over the Internet.

Quick Look at the PMBOK® Guide: Work Breakdown Structure (WBS)

Article | April 24, 2015

In this blog series, we'll get you up to speed on using the key tools listed in the PMBOK® Guide. First up, Work Breakdown Structure (WBS).

Are All Those Project Management Tools Really Needed?

White Paper | April 17, 2015

The tools described in this white paper are essential PM tools. Tools that will best be used, regardless of the project, are the WBS, communication model, and the precedence diagram. The other tools will be needed depending on the project.

How to Enhance Your Global Project Management Competencies

White Paper | April 17, 2015

Good global project managers develop their own competencies, and those of their team members. We can use technology to bridge distance, but also focus on the human aspects of culture, work habits, management style, English as a mandated language, communication, and uncertainty. Perform a self-assessment and assess your team members, then look for on-the-job and other improvement opportunities. A good way to learn more about how to overcome these challenges is to become involved in the international community.

How to Manage Complex Projects

Webinar – Recorded | April 16, 2015

Complexity has always been a part of projects. But today, globalization, new technologies and changing markets have combined to add to the complexity. Today's projects have more stakeholders, more ambiguity and more politics than ever, and project managers need new tools and approaches to succeed. Join Alexander Stanisic and Michelle Moore of Global Knowledge for an information-packed hour on how to manage the complexity of the 21st-century project.

Portfolio Management and the PMO: Cost Center or Revenue Driver?

Webinar – Recorded | April 09, 2015

In many organizations, the Program/Project Management Office (PMO) is viewed as purely a cost center, so it becomes marginalized by additional layers of bureaucracy, oversight and cost. But the essence of the PMO and portfolio management in general is to add value to the organization. So how do organizations reconcile the cost of the PMO versus the value it adds? The short answer is to flip the conversation on its head and talk about the PMO as a revenue driver rather than a cost center. In this hour-long webinar, Global Knowledge PMP-certified senior product manager Daniel Stober will explain how, by focusing on efficiencies gained and reduced waste, you can shift the conversation from the PMO being a necessary evil to the PMO being critical for organizational success.

Strategies to Close Skills Gaps: You and Your Organization

Article | April 09, 2015

Young adults unable to find work, employers unable to fill jobs, a recent GAO study that reported substantial declines in telecommunication expertise — there has been a lot of news about the pervasiveness of skills gaps, their causes, the actual impacts and what to do about them. It’s rather confusing, because the term “skills gaps” has been hijacked to politicize an extremely wide range of issues.

6 Things Project Managers Shouldn’t Do: #6 Ignore the Input of Their Team

Article | Oct. 07, 2014

In this series, we are looking at six things that can trip up project managers. We’ve covered the hazards of overcommitting, how to provide feedback, the importance of taking responsibility, staying focused, and what leading from the front can actually look like. Finally, we’ll take a look at handling team input.

How Project Managers Can Influence Their Stakeholders' Perceptions

Webinar – Recorded | Sep. 25, 2014

In this hour-long webinar, Global Knowledge instructor and PMP-certified project management expert Daniel Stober will look beyond the triple constraint model and focus on the true essence of project success: stakeholder satisfaction. Many project managers (PMs) fall into the familiar habit of managing based on the constraints of time, cost and scope. While all of these are important, managing them effectively doesn't guarantee project success if the PM fails to conduct proper stakeholder management. To manage stakeholders effectively, the PM has to set expectations. Once expectations are set, the PM must influence the perception of project performance with the stakeholder. Tune in as Dan explores methods you can use to accomplish that goal.

Managing Storage with the Linux Logical Volume Manager (LVM)

Video | July 31, 2014

The Logical Volume Manager (LVM) is a powerful tool for managing storage on Linux servers. This video provides an overview of how LVM works and explores several ways that LVM makes storage management easier and more flexible. Examples include how to expand storage capacity on the fly using LVM and resize2fs, and how to migrate data from local storage to a storage area network (SAN) without downtime using pvmove.

Managing Stakeholder Expectations for Project Success

Webinar – Recorded | July 24, 2014

This power session is an introduction to Managing Stakeholder relations. It offers new ways of managing and dealing with projects, which focus more on communications, understanding stakeholders' needs and managing their expectations, as well as learning about organizational politics and culture, and performing value-add activities. It provides a practical approach to managing issues that matter most for project success - communication, stakeholder expectations, risk, change and quality; so that the scope, schedule and cost end up on target, achieving the desired outcomes for the organization.

The Project Manager as Business Analyst

Webinar – Recorded | June 26, 2014

The project manager (PM) and business analyst (BA) have to be key allies in the management of any project. That can be difficult when project work is duplicated because of the overlapping tasks defined by the International Institute of Business Analysis (IIBA®) and the Project Management Institute (PMI®). Still, as long as roles are clearly defined and understood, the two can cooperate and collaborate, instead of competing. In this hour-long webinar, Global Knowledge instructor and PMP-certified project management expert Daniel Stober will explain how to delineate the roles.

Our Approach to Teaching PMP

Video | June 19, 2014

Samuel Brown, project management instructor and consultant, has taught Global Knowledge courses for more than fifteen years. In this video clip, Samuel discusses Global Knowledge's unique and effective approach to helping students prepare for PMP certification.

Topics Covered in IT Project Management

Video | June 19, 2014

Kirsten Lora, Global Knowledge Senior Product Director, discusses the benefits of our IT Project Management course.

The Work Breakdown Structure for Project Management

Video | June 12, 2014

Global Knowledge Course Director Samuel Brown introduces the Work Breakdown Structure and why it matters to project management.

PMs Are From Mars, BAs Are From Venus

Webinar – Recorded | May 01, 2014

Whether you're a Project Manager or a Business Analyst, you can certainly relate to a situation where you've felt like your cohort on a project was from a completely different planet! This panel discussion webinar between our PM expert, Ori Schibi, and our BA expert, Cheryl Lee, will explore some of the misconceptions that each role has and learn how to play nicely with each other in the project world.

PM and BA Roles in Requirements and Project Communication

Article | April 18, 2014

Communication is vital within projects and contributes significantly to project success. PMs and BAs have important—and different—roles. Let's take a look.

Intersecting Project Management and Business Analysis

White Paper | April 15, 2014

Effective requirements collection at the outset of the project is the key step that will ensure that the project manager can deliver what is actually expected. In this respect, the business analyst must become a key ally and advisor to the project manager. Most project managers are not trained business analysts, so taking advantage of the skill set that a business analyst can offer can greatly enhance the possibility of project success.

Prioritization: Start Working Strategically

Webinar – Recorded | April 02, 2014

Today, every project comes with limited resources and an impossible timeline. You have to prioritize, but how do you determine what's most important? The answer is to do more than just prioritize. You have to fully understand your company's strategic direction and make every action align with that strategy. In this hour-long webinar, project management expert Yvan Bastien will show you how to reach that full understanding and make the kinds of informed decisions that lead to success.

Military Orders Process vs. Project Management Methodology, Part 2

Article | Sep. 10, 2013

Now that we have looked at the similarities and differences between the first two steps of the military decision-making process (MDMP) and the project management processes from the planning process group that align with them, it’s time to take a look at the third ste...

Military Orders Process vs. Project Management Methodology, Part 1

Article | Aug. 13, 2013

For a project manager (PM) who has served as a military officer on a battalion or higher staff, the parallels between the military decision-making process (MDMP), the orders production process, and project management doctrine prescribed by the Project Management Institute (PMI) are difficult to ignore. Both the MDMP and the processes outlined in A Guide to the Project Management Body of Knowledge—Fifth Edition (PMBOK® Guide) are iterative in nature, allow for the introduction of changes to the original plan, assign tasks and responsibilities, and involve the concept of managing the scope of the operation or project.

A Unified Model for Describing a Project Plan

White Paper | June 05, 2013

This paper proposes a unifying model for project plans. A distinction will be made between the outputs of project planning and the project plan itself. The significance of this distinction is to allow projects of all types to be described at a high level, in a common language, regardless of the type of analysis used to develop the plan.

How To Improve Purchasing Performance By Categorizing Suppliers

Article | Feb. 20, 2013

As mentioned earlier, one of the most useful pieces of guidance that ITIL provides relates to the categorization of suppliers. ITIL describes four categories of suppliers:

The Business Process Analysis for a Project Manager

Article | Feb. 15, 2013

Enterprises, whether they are commercial, non-profit, or government entities, are operational organizations that operate through the execution of hundreds of processes. The quality of these processes affects every aspect of the enterprise and these processes are rarely static. Business Process Analysis (BPA) is the discipline of examining processes so that they may be changed to align with enterprise objectives.

Service Portfolio Real World Example – Cloud Services Provider

Article | Nov. 28, 2012

In a recent post, I gave an overall description of a service portfolio and the key components of a portfolio. Here, I will describe how a cloud services provider might implement an ITIL service portfolio. A cloud services provider will regularly have a set of services under development, a set of service in live operation, and a set of services that are retired.

What is a Service Portfolio?

Article | Nov. 14, 2012

ITIL describes a service portfolio as a collection of the overall set of services managed by a service provider. A service portfolio describes a service provider’s boundaries and promises across all of the customers and market spaces it serves. I like to think of a service portfolio as describing the past, present, and future collection of services offered by a service provider. The figure below shows a high-level view of a service portfolio.

Meet Customers' Needs Through Agile Team Development

Article | Oct. 26, 2012

We already covered the first three of the twelve advantages of Agile software development. These three advantages focus on team development and refining the process. Advantage #4: Motivated Development Team The positive relationship with a reasonable and satisfied customer is only one of the reasons why many developers prefer to work on Agile projects. The other main contributor is that they tend to value working in self directed teams (which the Agile methods require for success).

Meeting Customer's Needs Through Agile Development

Article | Oct. 12, 2012

There is a reason why the Agile methods are becoming mainstream. They can work! Although every Agile practice is not necessarily appropriate for every organization, each practice has delivered real value to many organizations, and some Agile practices can be used by anyone! This four part series explores twelve ways in which the Agile methods are valuable. I’ll bet that you will find more than a few that could be valuable for you!

How to Apply Knowledge Management to Project Management

Article | Aug. 24, 2012

Knowledge Management examines how we acquire, organize, manage, share, and utilize knowledge and information. The Internet gives us an overwhelming amount of information on a daily basis — and the volume of information available is growing rapidly! One of the biggest challenges for individuals and organizations involved in project management is to make the best use of this knowledge and information so they can operate more efficiently, improve decision making, and sustain a competitive advantage.

Importance of Lessons Learned in Project Management

Article | July 27, 2012

Lessons learned is a theory, or conclusion, based on evidence at a given time and describes what went wrong (as well as what went right) throughout the lifecycle of a project. Although it’s completed during the project closeout process, it should occur during the entire project lifecycle to ensure all information is captured and documented. Consequences of not having a project review of lessons learned are the increased likelihood of repeating actions that might have caused:

What is the Difference Between Ethernet II and IEEE 802.3?

Article | June 26, 2012

The biggest difference between Ethernet II and 802.3 is the fields of their Ethernet headers. Ethernet II is much more popular - find out why in this post.

What is Twisted Pair and Does It Work?

Article | June 12, 2012

“Twisted Pair” is another way to identify a network cabling solution that’s also called Unshielded Twisted Pair (UTP) and was invented by Alexander Graham Bell in 1881. Indoor business telephone applications use them in 25-pair bundles. In homes, they were down to four wires, but in networking we use them in 8-wire cables. By twisting the pairs at different rates (twists per foot), cable manufacturers can reduce the electromagnetic pulses coming from the cable while improving the cable’s ability to reject common electronic noise from the environment.

When Learning Fails: Six Classic Mistakes and How to Avoid Them

Webinar – Recorded | May 12, 2012

Everyone has been involved in a learning program or project that has not delivered its intended impact. Across organizations, remarkably similar but preventable missteps are made in needs identification, learning strategies, program development and implementation.  Instructor Tom Gram, Senior Director of Professional Services at Global Knowledge, will present six classic mistakes learning professionals make that reduce chances for success along with evidence-based practices to help prevent them. 

The Difference Between a Project and a Service

Article | April 11, 2012

During a recent ITIL foundation class, a student asked an interesting question. She wanted to know: “What is the difference between a project and a service?” To be honest, I haven’t spent much time thinking about this distinction. However, I think that those of us who practice ITIL consulting and training should have good answers to questions such as this. Here’s how I answered this question.

An Introduction to PMI’s Project Management Life Cycle

Article | April 06, 2012

The term "life cycle" implies two things: that a process is perpetual and that the sequence of events is obligatory or uni-directional. There is no beginning or end to a life cycle and the sequence of events cannot change. A seed cannot go directly to being a mature plant nor revert back to the blossom stage.

Incidents and Problems - Workarounds

Article | March 14, 2012

In my last post I discussed aspects of problem management in the context of a real-life situation regarding the first vehicle I owned. In that scenario, and throughout this series of posts, I’ve demonstrated a real-life situation from a standpoint of the incident and problem management processes that ITIL describes.

Are Production Server Reboots Standard Changes?

Article | April 27, 2011

I attended a meeting this week with a customer of mine and a potential new vendor. The new vendor was there to pitch his configuration and setup service offerings for a specific ITSM toolset. My customer has already had one bad experience with an ITSM tool configuration vendor who promised one thing and delivered much less. He ended up with a tool that’s minimally used and not configured to match his business needs. He’s looking for a vendor that can understand his business needs and priorities and quickly help him get his tool configured and working in a short time frame. Then the topic of standard changes came up. My customer asked for examples of standard changes. The vendor responded, “Server reboots are an example of standard changes.”

13 Skills Every IT Pro Should Know

Article | Nov. 12, 2010

No matter which IT field you're working in, there are several skills that are useful for every IT professional to know. Here, seven experienced IT professionals working in the networking, programming, project management, and security fields, share what they believe a...

An Introduction to Procurement Management

Article | Jan. 14, 2010

Project procurement activities are often managed by specialists. By this I mean that the procurement department takes over responsibility for purchasing and contract management from the project manager. As a result of this separation of responsibilities, the steps and stages of procurement are often poorly understood by PMs. In this and the next few blog submissions, I will attempt to shed light on procurement activities and relate these activities to the PMI PMBOK.

What’s an RFC and what can they do for me?

Article | Sep. 16, 2009

No matter what book or manual you use to study for the CCNA examination, you will see various protocols and processes referencing an RFC. And, although frequently referenced, the RFCs are seldom actually included in the documentation. So, the logical question becomes...