Resource Library

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ITIL is the preeminent framework for managing IT service delivery around the world. ITIL 4 defines a Service Value System that prescribes specific practices and activities during the design, development, delivery, and support of IT services.

This white paper discusses the Global Knowledge Skills Development Index™ and how it can be used as a tool to help IT professionals identify the most important skill needs, select the appropriate training, and ultimately eliminate skills gaps.

The Cisco Certified CyberOps Associate certification focuses on the cybersecurity branch of IT security

In any operational data center, it is critical to have the highest degree of visibility on network traffic for operations and application troubleshooting.

Gain access to this hands-on lab and learn to use NMAP, an open-source port-scan tool, for networking discovery, vulnerability scanning and security risk detection.

This Certification Prep Guide provides an overview of the Microsoft Azure Solutions Architect Expert certification and offers helpful tips that you can use when preparing for your certification exam.

This Certification Prep Guide provides an overview of the current Multicloud Infrastructure certification offered by Nutanix and offers helpful tips that you can use when preparing for your certification exam

CISA is now one of the most sought-after and highest-paying IT certifications

This Certification Prep Guide provides an overview of the Microsoft Azure Administrator Associate certification and offers helpful tips that you can use when preparing for your certification exam.

Digital transformation has bred equal parts innovation and risk. And it’s not just the IT department that’s been disrupted—technology is now the most critical risk factor for the entire organization.

CISSP is a widely desired indicator of knowledge, experience, and excellence on the resume of many IT professionals.

The CCNP Enterprise certification is the newest CCNP level certification. It replaces the CCNP Routing and Switching certification that has had multiple iterations throughout the years.

This Certification Prep Guide provides an overview of the current AWS Certified Solutions Architect – Associate certification and offers helpful tips that you can use when preparing for your AWS Architect certification exam.

This certification prep guide provides an overview of the current Cisco Certified Network Professional-Security certification and offers helpful tips.

Security is complicated, which has led to the many misconceptions and misunderstandings about security. By paying attention to these 10 concerns that security experts want you to know, you can gain knowledge and understanding about security and be securer both at work and in your personal life.

This Certification Prep Guide provides an overview of the current Google Certified Professional Cloud Architect certification and offers helpful tips that you can use when preparing for your GCP certification exam.

This Certification Prep Guide provides an overview of the current Google Certified Professional Cloud Architect certification and offers helpful tips that you can use when preparing for your GCP certification exam.

This Certification Prep Guide provides an overview of the current Google Cloud Platform (GCP) Certified Data Engineer certification and offers helpful tips that you can use when preparing for your GCP certification exam.

This certification prep guide provides an overview of the current Cisco Certified Network Associate (CCNA) certification and offers helpful tips that students can use when preparing for the exam.

In any operational data network, the two high-level outcome possibilities are connectivity and isolation. If every device can connect to every other device by enabling full connectivity, networking is relatively easy to create, but inherently unsecure. If a network fully isolates all forms of traffic, it is unusable.

The updated version of the CISSP exam was released on May 1, 2021. The new version now includes a significant number of new topics.

This Certification Prep Guide provides an overview of the current Project Management Professional (PMP)® certification and offers helpful tips that you can use when preparing for your PMP certification exam.

Advancing your knowledge of the Amazon Web Services (AWS) cloud can be life-changing.

This guide provides an overview of the Security+ certification, including who the certification is for, how to earn and maintain it, the positive impact that it will have on your career, and options for advancement following your Security+ certification.

The Security+ certification is a common component of a cybersecurity professional’s resume, which would leave a gap if it is not present. Learn about the new material that will be present on the SY0-601 Security+ exam.

It’s inevitable. At some point in your career, you’ll find yourself working alongside individuals who fall into the general category of “Difficult People.” The effects these people can have on an organization vary greatly but usually involve many problems for the team. This white paper describes some of the more common types of difficult people and provides you with tips on how to handle them.

When creating products, providing services and achieving results, consistency is the goal of quality management. This white paper gives you a basic overview of the tools and techniques you need for quality planning and quality assurance. Learn which resources help you to evaluate programs, prioritize objectives or discover problem areas. Featured within this white paper are Kaoru Ishikawa’s seven quality tools which include flowcharts, histograms and cause-and-effect diagrams. 

Projects are often complex, made up of a large number of moving pieces. This brings numerous challenges. By using the three key steps mentioned in this white paper, your projects will run more smoothly from start to finish.

This Certification Prep Guide provides an overview of the Microsoft Azure Fundamentals certification and offers helpful tips that you can use when preparing for your certification exam. 

Critical thinking allows us to take control of our thinking rather than letting it become hijacked by convenience, mindset, assumptions and bias. This white paper will walk you through understanding the implications of inputs (data) and influences (bias) to the reasoning process. You will learn how to develop a questioning outlook and quality standards that will lead you to make more effective decisions.

What quality did the most influential leaders throughout history, such as Winston Churchill, Ronald Reagan, and Margaret Thatcher, all have in common? They were some of the greatest orators the world has ever known. Their communication skills were the tools with which they built up nations with strong foundations. They taught us that the most fundamental factor of success is without a doubt communication, and that strong communication is the pathway to strong leadership. Here you will find a breakdown of what makes an effective communicator and how you too can develop your leadership skills through communication.

This cybersecurity white paper explores the origins and motivations of cyberwarfare, and provides actions you can take in response.

Examine the evolution from physical servers to VMs to containers and the driving factors behind this change. Also review the available container management solutions on AWS, Google Cloud Platform and Microsoft Azure. 

This Certification Prep Guide provides an overview of the Microsoft Azure Developer Associate certification and offers helpful tips that you can use when preparing for your certification exam.

This e-book details the six steps along the learner’s journey. People are the heart of any organization and success can only be achieved when you develop the people who orchestrate technology and business processes. Learn how to identify and close skills gaps, select a training provider, evaluate success, and more.

The traditional network engineering model of configuring one device at a time simply doesn’t scale to the growing needs of today’s network. Cisco's intent-based networks and software-defined networking solutions will enable your organization to meet the demands of network programmability and automation. The result will be greater network agility to support new applications while complying with increasing security needs.

This Certification Prep Guide provides an overview of the current MCSE: Cloud Platform and Infrastructure certification and offers helpful tips that you can use when preparing for your MCSE certification exam.

This Certification Prep Guide provides an overview of the current CompTIA Cloud+ certification and offers helpful tips that you can use when preparing for your CompTIA Cloud+ certification exam.

As far as modern architectures go, there are few more complicated than an IoT pipeline. You’ve got to consider an ingestion layer (typically streaming) that may undergo manic load. You’ve got to think of data tagging, storage (probably across multiple engines), archival and access—both internal and external. And all of it has to scale like crazy, be as cost effective as possible, and use automation wherever it can. Oh, and your boss needs the IoT pipeline built by tomorrow. Short timelines? Tight budget? Unrealistic expectations? Unfortunately, these asks are realities for many cloud professionals. AWS knows this and is here to help.