Resource Library

Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”

This paper provides an overview of how to judge the rigor of one's decision making. It describes how anyone can make better (higher quality) decisions, in any situation.

This article defines many of the most commonly used terms in the virtualization vocabulary.

It’s been about 10 years since public cloud offerings like AWS opened up the world of big data analytics. This post examines the top five most useful architectures used for big data stacks to learn the sweet spots of each.

Yes, there’s big money in AWS Certification, which tends to outpace other cloud certification salaries, but there’s more to the cloud than dollars and cents.

While cybersecurity remains the most popular certification category in our IT Skills and Salary Report, foundational-level certifications highlight our list of the most popular IT certifications of 2020. 

The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.

ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.

Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.

Take your VMware vSphere training to the next level—set up your own training lab environment. This paper is broken down into three major sections: the hardware required, the VMware Workstation configuration, and installing vSphere and vCenter (vC).