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You’ve Completed ITIL® Foundation: Now How to Implement It

White Paper | Nov. 30, 2016

Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”

Why Now Is the Right Time to Combine ITIL® 4 and Project Management

Article | May 09, 2019

For organizations with the willingness to get in shape and regain their corporate vitality, combining and aligning best practice frameworks is a sure way to achieve that goal. Admittedly, it takes work. Combining ITIL® 4 and project management should be high on your list.

Upgrading from SharePoint 2010 to SharePoint 2013

Video | Aug. 07, 2014

If you're running SharePoint 2010, learn how SharePoint 2013 is different and what you'll need to learn to deploy it effectively.

Unlock the Power of Microsoft SQL Server 2014

Webinar – Recorded | April 24, 2014

Join Microsoft SQL Server expert Brian Egler for an hour-long webinar covering the key features and updates in the upcoming release of Microsoft SQL Server 2014! You will get a thorough review, along with demonstrations, of how SQL Server 2014 provides substantial improvements in performance, manageability, and availability that will make your job easier.

Understanding the Objectives of the Event Management Process

Article | July 03, 2015

A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.

Understanding the Difference Between Incident Management and Problem Management

Webinar – Recorded | April 02, 2015

In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.

UFFA Is Every Support Professional’s Responsibility

Article | April 14, 2014

UFFA, which stands for “Use it, Flag it or Fix it, Add it,” is the responsibility of every support professional in the knowledge management process. It comes from the Knowledge-Centered Support (KCS) methodology where knowledge management is based on collaboration and a shared ownership of the knowledge base. Let’s break it down.

Top Ten Things Every DBA Should Know About SQL Server

White Paper | March 04, 2010

Microsoft SQL Server has evolved over the years as a scalable, robust database management system and is now competing in the VLDB (Very Large Database) space with Oracle and IBM. The market share for the product continues to grow, based on total cost of ownership and ease of use. This white paper outlines some of the important fundamentals of Microsoft SQL Server 2008 that every DBA should know.

15 Top-Paying IT Certifications for 2019

Article | July 08, 2019

Based on survey responses from the Global Knowledge 2019 IT Skills and Salary Report, this year’s highest-paying certifications reveal a strong emphasis on particular topics, such as cloud computing, cybersecurity, networking and project management. In fact, cloud and project management dominate the top five spots.

Tips and Tricks to Speed AWS Deployment

White Paper | Feb. 06, 2014

Amazon Web Services (AWS) offers increased agility, developer productivity, pay-as-you-go pricing and overall cost savings. But you might wonder where to start, what pitfalls exist and how can you avoid them? How can you best save time and money? Learn what you need to know and where to start before launching an AWS-hosted service.