Resource Library

Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”

IT professionals benefit from gaining skills in data analysis, cybersecurity, cloud computing, virtualization and hyperconvergence, and mobile app development.

Whether you are just getting started in business analysis or want to gain a better understanding of certain aspects of business analysis, we have compiled a list of frequently used terms to help you get started.

A shift is occurring in the way we view leadership today. If you want to get things done, you need influence, not authority. This means that IT Professionals, Project Managers, Business Analysts, business-line Managers and individual contributors must focus on demonstrating personal leadership. Getting results through others by building relationships and using influence skills rather than relying on positional power is key.

Whether your project follows formal or informal project management, waterfall, or an iterative or Agile, making use of the daily stand-up meeting is an essential habit required for every self-organizing team. Stand-ups are a core practice and help us determine customer value, reinforce team structure, organize priorities, address uncertainty, remove impediments, and manage our time through the use of a personal Kanban. In this one-hour webinar, we will: Determine daily customer value with the three stand-up questions,  Investigate the use a Team Charter to build team structure and balance, Address daily uncertainty with a Risk Burndown, and Participate in a small exercise and create your own personal weekly and daily Kanban using exclusive cognitive techniques to manage the multitasking behaviors required of all of us.

Agile is increasingly becoming the foundation for today's business world, and Business Analysts are essential for organizations and projects to achieve maximum success. Following a brief overview, Benjamin will tackle and dispel many of the common myths about Agile and then dig deeper into the true value Business Analysts hold for their organization. Join us for a look at the modern Business Analyst and their role in an Agile environment.

The principles in this white paper help you introduce greater predictability into your own Agile requirements activities, both individually and across your organization. As you start to apply these ideas and pose these questions, you'll likely see certain patterns emerge that will help you establish your own set of practices that make Agile work for you.

This webinar introduces the concept of resilient leadership. Leaders who can adapt not only support their organizations through ongoing change, but they also maintain high- performing and engaged teams in the process

Agile project management literally turns the world of managing projects upside down. The triple constraint is balanced in an unconventional way, the role of the matrix team coordinator is downplayed, and risk management can be built into the prioritization approach. So, what is left for the PM to do?

While cybersecurity remains the most popular certification category in our IT Skills and Salary Report, foundational-level certifications highlight our list of the most popular IT certifications of 2020.