Resource Library

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss why ITIL is important to businesses.

Learn about Cloud Computing with AWS and the benefits AWS provides to hundreds of thousands of customers globally.

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, discusses Cisco Unity, Unity Connection & Unity Express.

Learn about the Amazon Web Services platform, products, and services. Gain on-demand access to compute, storage, and database services without upfront costs.

A video covering our Cisco Unified Communications courses - ACUCW1 & ACUCW2 - by Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications.

Co-authors Michael Scarborough and Ryan Ballmer discuss some key differences in the new Global Knowledge ITIL courseware.

Simulate the ITIL v3 Service Management Lifecycle with an interactive gaming experience.

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss how to become an ITIL expert.

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains QoS.