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Why is ITIL Important?

Video | Oct. 31, 2013

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss why ITIL is important to businesses.

What You Don't Know About Cybersecurity CAN Hurt You

Webinar – Recorded | Oct. 21, 2014

The bad guys just keep getting better! No matter how much patching and tweaking we do, the bad guys' constantly changing tactics and techniques continue harming our networks, stealing and damaging data, and just generally screw things up. What motivates someone to do such terrible things in the first place? How have these hackers changed and improved? What kinds of attacks are popular now and why? In this hour-long webinar, security expert, former hacker and Global Knowledge instructor Phillip D. Shade will provide insight into understanding the latest hacking techniques, what the current threat landscape looks like, and suggested countermeasures to mitigate threats. He will include specific examples of the current threat landscape, including data mining, social engineering cyber threat terminology, man-in-the- middle attacks and Denial of Service (DoS) attacks.

Understanding the AIX Object Data Manager

White Paper | June 18, 2014

If you are coming to AIX from another UNIX system, the Object Data Manager (ODM) will be new to you. Fortunately, it is not so very complicated. This white paper explains how ODM is structured and how to use these databases in order to meet the goals the architects had for the ODM.

Understanding Google Cloud Platform: Architecture

White Paper | Nov. 20, 2017

Google Cloud Platform (GCP) is Google’s public cloud offering comparable to Amazon Web Services and Microsoft Azure. The difference is that GCP is built upon Google's massive, cutting-edge infrastructure that handles the traffic and workload of all Google users. There is a wide range of services available in GCP ranging from Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) to completely managed Software-as-a-Service (SaaS). We will discuss the available infrastructure components and how they provide a powerful and flexible foundation on which to build your applications.

Understanding AIX Logical Volume Management

White Paper | May 14, 2014

Like many UNIX operating systems, AIX uses the concepts of Logical Volume Management (LVM) in its data management architecture. This white paper explains the specifics of the AIX LVM and provides some tips and best practice recommendations to get the most from your AIX disk storage.

Types of Cloud Deployments

White Paper | June 23, 2015

Cloud computing is a big force in IT today, and it isn't going away. In fact, cloud adoption is going up geometrically, both for end users (think apps on your phone or tablet) as well as for organizations of all sizes. In fact, many smaller organizations may not have any on-premises infrastructure at all, other than networking infrastructure to get connected to the cloud. With this transformation in IT, it behooves all of us in the industry to understand it and adapt or risk being out of a job, like punch card operators.

15 Top-Paying IT Certifications for 2019

Article | July 08, 2019

Based on survey responses from the Global Knowledge 2019 IT Skills and Salary Report, this year’s highest-paying certifications reveal a strong emphasis on particular topics, such as cloud computing, cybersecurity, networking and project management. In fact, cloud and project management dominate the top five spots.

Top Four Considerations When Choosing Your SoftLayer Data Center Location

White Paper | May 07, 2015

A range of factors can influence the data center you choose. You should consider all of the factors listed in this white paper before deciding where to place your servers.

Tom Rosamilia on IBM Training: Our Trusted Global Training Providers

Video | July 24, 2014

Part of IBM's new training approach includes a carefully selected group of four Global Training Providers. Tom Rosamilia explains the detailed process and criteria IBM used to select the four Global Training Providers, including worldwide reach and innovation in delivery methods. These IBM Global Training Providers are experts in skills education and will help IBM meet our goal of providing clients the right skill set to quickly and efficiently leverage the full power of IBM solutions.

Three Key Strategies for Preventing Problems with IBM WebSphere Business Process Manager V8.5

White Paper | Oct. 12, 2015

A major challenge of problem determination is dealing with unanticipated problems. It is much like detective work: finding clues, making educated guesses, verifying suspicions, and other considerations. An ideal strategy for problem prevention is to monitor the system regularly. Use the strategies outlined in this paper to minimize downtime and detective work so you can maximize performance.