Resource Library

XenApp 6.5 brings a host of features and benefits that most companies will need as the technology continues to evolve and user requirements continue to expand.

The opportunities and challenges bring your own device (BYOD) represents are real; enterprises must make their network infrastructure BYOD-ready to meet the onslaught.

No matter which IT field you're working in, there are several skills that are useful for every IT professional to know. Here, seven experienced IT professionals working in the networking, programming, project management, and security fields, share what they believe a...

In this report, I've reviewed the 15 most popular certifications according to our more than 12,000 North American respondents to our annual IT Skills and Salary Survey. For each certification, you'll find a brief description, the average salary, and some insight into why it is popular.

Here are five date points from the 2020 IT Skills and Salary Report that illustrate important trends in professional development, skills gaps, hiring and top-paying certifications.

I attended a meeting this week with a customer of mine and a potential new vendor. The new vendor was there to pitch his configuration and setup service offerings for a specific ITSM toolset. My customer has already had one bad experience with an ITSM tool configuration vendor who promised one thing and delivered much less. He ended up with a tool that’s minimally used and not configured to match his business needs. He’s looking for a vendor that can understand his business needs and priorities and quickly help him get his tool configured and working in a short time frame. Then the topic of standard changes came up. My customer asked for examples of standard changes. The vendor responded, “Server reboots are an example of standard changes.”

In the fourth of his five-part series, Eric Strause explores the hardware and application benefits inherent in a cloud-based architecture.

Business processes are complicated, and mapping them is not a trivial task. Modelling standards give us the tools to model complex processes, but they do not tell us the best way to approach a model or effectively use the tool. In this hour-long webinar, Global Knowledge instructor Rod Fage will guide you through the best way to develop a model, from determining the goal and scope of the process and measuring its effectiveness, to modelling the process in a hierarchical top-down approach, enabling business analyst to continuously validate the model.

I am a VMware Certified Instructor and every single time I teach, I get questions regarding certification. IT certifications always seem to be a controversial topic, and the question is always, "Why should I become certified?"

This quick reference guide will highlight the various certification tracks to help you find your path through the EC-Council programs.