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Devices must send dual-tone-multi-frequency (DTMF) when a phone call is routed to an automated system. Automated attendant (AA), voicemail (VM), or interactive voice response (IVR) systems are some examples of the types of automated systems that can pick up phone calls.

IT professionals benefit from gaining skills in data analysis, cybersecurity, cloud computing, virtualization and hyperconvergence, and mobile app development.

There are many career pitfalls in the IT field, especially if they are clearly outlined in an employee handbook.

We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.

IT organizations could benefit from degree deflation. By deemphasizing college degrees during the hiring process, an open pipeline to more candidates could emerge, leading to diminished skills gaps and potentially lower payroll.

The 2021 revised and updated version CISSP (Certified Information System Security Practitioner) certification exam will be released on May 1, 2021. This new version of the popular CISSP exam will include a modest revision and re-organization of previously included topics, but will integrate a significant number of new topics.

HR and IT managers, if you're losing top talent and having trouble attracting quality candidates, the no. 1 reason is that they don't see a future with you. If you're not leveraging professional development, here are a couple tips to start.