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As a power user, find out if you're ready for the SharePoint Site Collection and Site Administration class and how it can benefit your organization.
If you're running SharePoint 2007, learn what had changed in SharePoint 2013 for administrators and developers.
If you're running SharePoint 2010, learn how SharePoint 2013 is different and what you'll need to learn to deploy it effectively.
Interested in SharePoint 2013 administrator training? Learn from SharePoint instructor Tracy Wallace, if you're a good candidate and which SharePoint 2013 administrator class you should take.
Interested in SharePoint 2013 developer training? Learn from SharePoint instructor Tracy Wallace, if you're ready and which SharePoint 2013 developer class you should take.
IBM WebSphere Business Modeler (WBM) can be used in conjunction with an adoption of ITIL best practices. It is a full-featured process modeling and simulation tool that fits well with other IBM products that are used to define various service management processes and activities. In this white paper learn more about how WBM provides both the ability to visually define process activities and the ability to define detailed information about processes, including inputs, outputs, cost, revenue, roles and resources.
As the technology industry has advanced, the professional certification industry has grown alongside it. The Global Knowledge 2016 IT Skills and Salary Report revealed that Cisco, Microsoft, IT service management, ITIL and security certifications are the most lucrative to obtain.
This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.
ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.