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Based on survey responses from the Global Knowledge 2019 IT Skills and Salary Report, this year’s highest-paying certifications reveal a strong emphasis on particular topics, such as cloud computing, cybersecurity, networking and project management. In fact, cloud and project management dominate the top five spots.
Most organizations quickly realize that knowledge management must be integrated with incident management in order to improve the quality of service and the efficiency of providing assisted service. What is not as quickly recognized is the value of integrating knowledge management with problem management.