Resource Library

This paper reviews many key issues and focuses attention on 10 responses that we all need to adopt in our approach to security.

We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.

In the future, IT leaders will face a host of multi-dimensional challenges as global business increases in technological complexity; some of the challenges include harnessing mobilization and use of social media for business, developing employee- and customer-facing business applications.

Devices must send dual-tone-multi-frequency (DTMF) when a phone call is routed to an automated system. Automated attendant (AA), voicemail (VM), or interactive voice response (IVR) systems are some examples of the types of automated systems that can pick up phone calls.