Resource Library

We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.

There is a reason why Agile training methods are becoming mainstream. They can work! Although every Agile practice is not necessarily appropriate for every organization, each practice has delivered real value to many organizations, and some Agile practices can be used by anyone!

Whether you are just getting started in business analysis or want to gain a better understanding of certain aspects of business analysis, we have compiled a list of frequently used terms to help you get started.

Devices must send dual-tone-multi-frequency (DTMF) when a phone call is routed to an automated system. Automated attendant (AA), voicemail (VM), or interactive voice response (IVR) systems are some examples of the types of automated systems that can pick up phone calls.