Resource Library

Organizations can find significant value in adopting Agile methodologies and techniques. Agile practices can help ensure meet customer expectations, deliver products on time, and create a motivated environment that is able to quickly adapt to change. This white paper explores 12 benefits of Agile development and management, explaining why you should consider incorporating Agile methodologies into your current standards and processes.

Need to know the difference between copper and optical fiber? Want to learn what the acronyms PBX, PC, PCI, PCIe, PCM, PDA, and PDU mean? Our "Geek Speak v3.0" can teach you all this and more. An update to our popular v2.0 "Geek Speak", this white paper will teach you more than 925 popular IT words, phrases, and acronyms.

Negotiation is a dialogue intended to resolve disputes, to produce an agreement on courses of action, to bargain for individual or collective advantage, or to craft outcomes to satisfy various interests. It is the primary method of alternative dispute resolution. This white paper focuses primarily on the negotiation process, different negotiation styles, and the various elements of communication that affect the outcome, including: Negotiation Communications, Constructive Questioning, Communication Obstacles (and overcoming those obstacles), Challenging Negotiation Situations and "Traps," and, finally, completing Successful Negotiations, a.k.a. "Getting to Yes"

In this webinar, the first of two based on our Cybersecurity Foundations course, you will examine the following topics: verifying users and what they can access, ways a user can be validated to computer and network resources, how cryptography is used to protect data, symmetric and asymmetric encryption and hashes.

Dcdiag is an often overlooked tool that can discover problems in a domain controller’s configuration. If client computers can't locate a domain controller or if domain controllers can't replicate Active Directory, you can run tests with Dcdiag to look for a solution.

Interior Gateway Routing Protocol (IGRP) was a Cisco-proprietary Distance-Vector (D-V) classful routing protocol - basically an improved version of RIPv1. Like other D-V protocols, each IGRP router periodically flooded its routing table, but it differed from RIP in two ways. First, RIP’s advertisement interval was thirty seconds but IGRP’s was ninety seconds, which allowed IGRP to scale to larger networks than RIP. Second, RIP used a simple hop count metric, but IGRP’s more sophisticated metric was based on minimum path bandwidth and total path delay, with options to include link reliability and interface loading.

In this webinar, the second of two based on our Cybersecurity Foundations course, you'll build on what you learned in the first of the series, Protecting Your Network with Authentication and Cryptography.

One command that had a fairly long history first with the PIX Firewall and now the ASA is the shun command. In this post we’ll examine this command’s history, why it’s useful, and its new-found resurgence in threat detection implementation.

In this webinar, you will examine the need for IPv6 and whether it's possible to survive on IPv6 alone. You will learn ways to phase in IPv6 and how to successfully migrate to IPv6.

I attended a meeting this week with a customer of mine and a potential new vendor. The new vendor was there to pitch his configuration and setup service offerings for a specific ITSM toolset. My customer has already had one bad experience with an ITSM tool configuration vendor who promised one thing and delivered much less. He ended up with a tool that’s minimally used and not configured to match his business needs. He’s looking for a vendor that can understand his business needs and priorities and quickly help him get his tool configured and working in a short time frame. Then the topic of standard changes came up. My customer asked for examples of standard changes. The vendor responded, “Server reboots are an example of standard changes.”