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Cloud isn’t a technology — it’s a new business model powered by new technologies. Cloud sells IT infrastructure, platforms and applications as services.
IT leaders often make the mistake of assuming cloud is just another technology to implement, but cloud is a service model, not a technology.
Customer perception matters because customer Quality of Experience (QoE) is the vital factor in delivering cloud computing services — and the key to your success
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.
Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.
Global Knowledge delivered the experience and know-how to provide the expert, customized IBM Tivoli training needed in a short time frame.
Learn how a Global Learning Program Infuses IBM Partners with Cloud and SoftLayer Expertise. A needs analysis case study about Global Knowledge training.
Identified foundational skill gaps as training enables a company's conversion to Cloud. Needs Analysis case study by Global Knoweldge.
Organizational agility means the ability to adapt swiftly to these changes. This brief examines how cloud (social, mobile, analytics) improves agility, and what it means to your business.
Today, with cloud computing, many key IT metrics are not aligned to the business goals of the customers they serve, incenting the wrong behavior in IT.