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Case Studies

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28 Results Found

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Worldwide Training Enables Credit Company's Conversion to Cloud

Case Study | Jan. 20, 2015

Identified foundational skill gaps as training enables a company's conversion to Cloud. Needs Analysis case study by Global Knoweldge.

Global Learning Program Infuses IBM Partners with Cloud and SoftLayer Expertise

Case Study | June 24, 2014

Learn how a Global Learning Program Infuses IBM Partners with Cloud and SoftLayer Expertise. A needs analysis case study about Global Knowledge training.

How Humana Is Using Business Process Innovation to Deliver a Superb Customer Experience

Case Study | June 13, 2014

Needed a training provider that could ensure a fast turnaround, provide guidance on curriculum structure, accommodate onsite, remote learners, including on-demand training

Large Financial Services Company Addresses Private Cloud Initiative with Customized IBM Skills-Building Solution

Case Study | May 22, 2014

Global Knowledge delivered the experience and know-how to provide the expert, customized IBM Tivoli training needed in a short time frame.

Blended Learning Program Enables Global Technology Company to Build and Maintain IBM Solutions Expertise

Case Study | Jan. 01, 2014

Partnered with a training provider that could address their need for big data, analytics, cloud and an enterprise mobility solution education on a global scale.

The ITIL® Mission Statement: Key to Better Services

Decision Brief | June 17, 2013

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

Improve Cloud Computing Service Quality with Five Simple Questions

Decision Brief | June 13, 2013

Customer perception matters because customer Quality of Experience (QoE) is the vital factor in delivering cloud computing services — and the key to your success

Cloud Computing Risk Management: Trust but Verify

Decision Brief | April 23, 2013

The top three reasons for moving to the cloud are efficiency, agility and innovation. Resource pooling makes cloud computing both appealing and dangerous. Managing cloud’s built-in risks can help you achieve its benefits.

How ITIL® Helps Cloud Computing

Decision Brief | April 23, 2013

Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.

How to Confidently Decide to Adopt Cloud Computing

Decision Brief | April 23, 2013

This brief examines how having an effective decision process increases your chance of success when adopting cloud computing.