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Supporting and Troubleshooting Windows 10 (M10982)

Learn to support and troubleshoot Windows 10 operating systems and apps.

GK# 3770 Vendor# M10982

$895 - $3095 USD

Enroll Request Group Training

Course Overview


In this course, you will learn to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. You will learn how to install and customize Windows 10 operating systems and apps, configure local and remote network connectivity and storage along with how to configure data security, device and network security, and maintain, update, and recover Windows 10.


This course is also available in the On-Demand delivery format with digital Microsoft Official Courseware (dMOC). Click here to purchase.


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What You'll Learn

  • Design the processes involved in planning and using a troubleshooting methodology for Windows 10
  • Troubleshoot startup issues and operating system services on a Windows 10 PC
  • Resolve issues related to hardware devices and device drivers
  • Troubleshoot Windows 10 PCs remotely
  • Troubleshoot issues related to network connectivity
  • Troubleshoot client configuration failures and GPO application issues
  • Troubleshoot issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve issues related to accessing resources from computers that are domain-joined
  • Resolve issues related to accessing resources from computers that are not domain-joined
  • Troubleshoot issues related to application installation and operation
  • Recover a PC running Windows 10


Viewing outline for:

Classroom Live Outline

Course Outline:

1. Implementing a Troubleshooting Methodology

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps and Troubleshooting Tools

2. Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

3. Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

4. Troubleshooting Remote Computers

  • Using Remote Desktop and Remote Assistance
  • Remoting with Windows PowerShell

5. Resolving Network Connectivity Issues

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Name Resolution

6. Troubleshooting Group Policy

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

7. Troubleshooting User Settings

  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings

8. Troubleshooting Remote Connectivity

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess

9. Troubleshooting Resource Access within a Domain

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues

10. Troubleshooting Resource Access for Non Domain Member Clients

  • Configuring and Troubleshooting Device Registration, Work Folders, and OneDrive Access

11. Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps and Windows Store Apps
  • Troubleshooting Access to Company Web Applications

12. Maintaining Windows 10

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates

13. Recovering Data and Operating System

  • File Recovery in Windows 10
  • Recovering an OS


Viewing labs for:

Classroom Live Labs


Lab 1: Implementing a Troubleshooting Methodology

Lab 2: Using Troubleshooting Tools for Windows 10

Lab 3: Troubleshooting Startup Issues

Lab 4: Recovering BitLocker-Encrypted Drives

Lab 5: Troubleshooting Device Driver Issues

Lab 6: Troubleshooting Hardware Issues

Lab 7: Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance

Lab 8: Troubleshooting Remote Computer by using Windows PowerShell

Lab 9: Resolving Network Connectivity Issues

Lab 10: Resolving Name Resolution Issues

Lab 11: Troubleshooting Group Policy Application Issues

Lab 12: Resolving Group Policy Issues

Lab 13: Installing and Sharing a Printer

Lab 14: Troubleshooting Sign-In Problems

Lab 15: Troubleshooting the Application of User Settings

Lab 16: Troubleshooting VPN Connectivity

Lab 17: Configuring and Troubleshooting DirectAccess

Lab 18: Troubleshooting File Access Issues

Lab 19: Troubleshooting Access to Encrypted Files

Lab 20: Troubleshooting Printer Access Issues

Lab 21: Troubleshooting Resource Access for Clients that are not Domain Members

Lab 22: Troubleshooting Desktop Apps

Lab 23: Troubleshooting Access to Company Web Applications

Lab 24: Monitoring and Troubleshooting Performance

Lab 25: Recovering Data

Lab 26: Provisioning Computer to Comply with Company Standards


  • Networking fundamentals, including TCP/IP, User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles
  • Understanding of the Public Key Infrastructure (KPI) components
  • Windows Server 2012 R2 fundamentals
  • Microsoft Windows Client essentials experience with Windows 10

Who Should Attend

  • IT professionals who administer and support Windows 10 desktops, devices, users, as well as associated network and security resources
  • Enterprise Desktop Support Technicians (EDST) who:
    • Provide Tier 2 support to users running Windows 10 PCs and devices in medium to large enterprise organizations within a Windows domain environment
    • Focus on broad range of technical issues for Windows operations systems, devices, cloud services, applications, networking, and hardware support
    • Resolve technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings, and device synchronization
    • Provide local and remote network access, access to applications, access to data and printers, authentication, Endpoint security and policy, OS, and data recovery

Vendor Credits

  • Redeem five SATVs for a Classroom Live or Virtual Classroom Live session
  • Redeem five SATVs for an individual On-Demand plus digital Microsoft Official Courseware (dMOC.)
  • Redeem two SATVs for an individual On-Demand course

For more information on Microsoft SATVs, click here.

Training Exclusives

This course comes with 12 months access to the following benefits:

  • Practice Labs
  • 24x7 Mentoring
  • Indexed Class Recordings
  • Unlimited Course Retakes
  • Digital courseware
Find out more
Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 5 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 5 day


Train at your own pace with 24/7 access to courses that help you acquire must-have technology skills.

Duration: 34 hours

Request this course in a different delivery format.